Customer Ratings & Reviews

Best tech guys always so good and full of new information love the warranties in all my products they are always reliable Bring my ps5 dual sense controller got it change right away great service all the time

My son love these controllers and has several of them. Just brought him this one as one of his stockings stuff for Christmas. One advice that I have is! if you have anyone that is a hard gamer like my son put the warranty to protect for stick drift.

the protection is a must to have the assurance in case anything goes wrong

We got a warranty because our last two controllers, our children played with and they didnt last too long.

Best Replacement service ever. you definitely gonna get your moneys worth.

The Agents Were Great In Helping With Any Repairs…!! I Highly Recommend…, You Never Know What Kind Of Curve Ball Life Throws At Ya …!!! Just Might COST Ya….!!!

ALWAYS GET THE WARRANTY FOR ELECTRONICS. Even small electronics.

Works as advertised, bring the broken item into a Best Buy and they will replace it or give you a gift card of the same value so you can buy another of whatever you need. Say they stopped making the model and upgraded, you can get the upgrade!

Best Buy will take care of you if you have a problem. Don’t think about the extra cost now, think of the replacement cost later!!!

If you don’t have geek protection, you are missing out you need to have it best thing to have

You know... I had great experiences with the Geek Squad that I've looked forward to our brief interactions. I show them my faulty product they sincerely apologize for the inconvenience and ask me if I got the GEEK SQUAD warranty. Oh ho why yes Alex I do in fact got just that I say more or less. Then Alex gives me a brand new replacement. Oh how I love walking out Best Buy a satisfied customer. Alas these two years went by without a hitch and I didn't get to have that pleasant visit after all. Sigh maybe next time.

Geek Squad accidental replacement has saved me thousands over the last 20 plus years of buying from Best Buy ! I have always purchased the replacement plans for anything over 50 dollars is my rule of thumb and let me tell you I have had many things go wrong with many different items and Geek squad has always been there to save the day ! I have only had one bad experience out of probably 30 or more different returns over the years where they would not fix a tv and that was just due to a worker that didn't seem to like customers and tried every way possible for the repair to be denied lol

Great device coverage for the value and now I don’t have to worry about replacing (another) expensive headset!

I had insurance on my headset and they help me pretty quickly no problems very nice people

The protection plan has saved us many times. IT IS WORTH IT!! We hesitated getting our 12-year-old a laptop, but after the ease of getting one replaced, we can get any electronic as long as we have this protection plan.

An amazing product to have if you love to read with a glare free screen and a multi-versatile device to use for notes, reminders, upload your favorite books, and more all on one device. Definitely a must have.

Haven’t had to use it but good to have on items and are a good amount of money.

gives me a peace of mind knowing that my dualsense edge controller is protected

The best thing you can buy when you shop electronics. Local stores so you just stop by have your defective product exchanged or completely refunded minus the protection plan of course. Electronics are an investment for your entertainment so protect your money. I have had two 75 inch TVS replaced at no cost but another service plan. The tvs have been newer and better models so to me it’s a win win.

Works just right.. geek squad always comes through.