Customer Ratings & Reviews

Handled everything appropriately and conveniently.

I love the geek squad protection!! How could you not!? Yeah it's a little pricey on some items because the more your item cost most likely the more that warranty will cost but to have that piece of mind and know that within a few years if your product messes up and or your kid gets ahold of it and snaps if in half then just take it in and claim your warranty and get your new product!!! Luckily I haven't had anything like that happen with the kids but my old headset was giving me issues so I claimed the warranty on it and got something else after having it for about a year and a half they where polite and the transaction to get something else was smooth as butter.

Love this controller ! Super reliable and customizable.

The most amazing insurance, any time your stuff breaks they fix or replace it, and the cost of the new insurance is the only cost in most cases. I tend to have stick drift on my xbox controllers within the first month or so, and this saves me a ton of money by allowing me to keep my controllers newer.

I love to get a Geek squad protection in all my things that I buy from Best Buy, they actually help you with everything you need.

Scuf valor pro controller is fast responsive now with 1000hz very responsive halls effect stick no drift at all PC

I must say, the experience exceeded my expectations. The registration process was straightforward, and the customer service team was incredibly helpful and responsive throughout. When I needed to file a claim for a damaged item, the process was seamless and efficient. I was able to get another mic the day it unexpectedly stopped working! Highly recommend!!

Great customer service and great warranty price for my controller

This is my first time buying an item at Best Buy while buying the Geek Squad protection with it and I must say they are amazing at what they do and are able to give you a refund or they can replace your item if something goes wrong. They are a great investment if you are a clumsy person (like me). So whenever you get something from Best Buy I would definitely advise you to purchase the Geek Squad protection plan with it!

Definitely a no brainer to get their protection plan when buying tech that you use daily. Remotes, headphones, controllers, etc. Small price to pay to replace an expensive item. You don't even have to break it-worn out buttons, stick drift on your controller, just doesn't work like it did out the box, replace it and all it costs you is buying the protection plan again. Win win.

Good plan definitely worth it if you end up breaking your head set! Perfect for items over $100

I get this for my Xbox elite controllers which never used to last more than a year before needing to be replaced. My current controller is still going strong after 13 months so I’ll keep it until I get closer to the 24 month limit (or it’s starts to wear out)

This has been an excellent option to buy with some of my purchases. When I needed a replacement, it was super quick and easy.

Personally, I bought this so that I can exchange my PS5 controller after a year and a half or so. It’s really good cause that’s typically when my PS5 controllers start to get drift. You exchange it and then only ever gotta buy another warranty. After paying $95, you only gotta pay $20 every 1.5 to 2 years

Awesome insurance super awesome store I love best buy

My son's controller broke and the geek squad got me an appointment the next day! Very fast service ☺️

Nothing beats having warranty on your controller especially when it's such an easy progress with geek squad. Came in expecting to have difficulties like other stores usually do but the whole process was nice and easy to do and left me felling happy with trusting Best Buy's Geek Squad.

I cannot stress this enough! Buy this protection, it’s beyond worth it. My son’s dog chewed through the cable of my Logitech shifter due to lack of supervision (son’s fault). Brought the old one in and swapped it in seconds. Also, bought the plan again, you know, just in case of lack of supervision. *wink*

Excellent attention fast service, check the item, and express replacement.

I think this is a good product to have if you have a lot of computer issues. but sometimes it's just easier to buy a new computer or laptop as once the thing has issues you will continue to have issues. I took my laptop in a bunch of times. I just broke down and bought a new one.