Customer Ratings & Reviews

They almost always follow guidelines and are fair.

Amazing service great help fast easy and useful! Answered all my questions and the manager was great!

Everything work perfect. You’re able to do so many things!!

Best replacement plan out of any store! They make it so easy. In and out in a jiff. No questions asked.

A must have for any electronic purchase. Buy it with all purchases

Best buy's customer service has always been very helpful and are a great company

Purchased the protection for all of my video game controllers. it is definitely worth it as the controllers always break down within 2 years. Do it, no-brainer.

The Geek Squad Protection is definitely a Must Have when it comes to anything Electronic and Best Buy has always treated me fairly when it comes to returning items, very fast, very easy, and if perhaps the item is no longer available they have a few different options you can do whether replace it for a different item or upgrade what you already have. The Geek Squad Protection is the only way to go when it comes to protecting your Best Buy Purchases.

The Agents really helped me at the checkout line will be seeing them soon

Definitely worth getting when purchasing any electronics. You never know what could happen. It could come straight out of the box damaged or something could happen down the line. Alway good to have a back up plan

Needed this for a controller and had zero trouble replacing it.

Always get the warranty on products like controllers. I bought this on the PS5 controller and it will definitely save me because I play a lot and fully expect the "drift" issue to happen. Simple swap and good to go. Best Buy is very good about honoring these and rarely give you any grief. This is why I keep going to retail instead of getting electronics via online vendors, especially that rainforest one that sells the awful warranty from Square Trade.

I always purchase a warranty with anything I buy from Best Buy. I don't always use it, but the peace of mind is great, and any time I've ever had to use the warranty, I never have a problem. They have great customer service!

My husband had issues with his computer and they look at it . We left the computer and pick it up the next . My husband was so happy that his computer finally work. He works at home.

I love the warranty and it comes in handy and use it a lot

Geek squad doing professional job, always good experience

Worth the money at best buy for sure, no issues easy exchange.

Ive used Turtle Beach, Logitech & HyperX nothing compared to Astro's especially the a40's with the mix amp 80. Sound hoarding cant get any better !!

For as long as I’ve been a Best Buy customer, Geek Squad has never failed me once. I believe Geeks Squad has the best protection plans and services out there in the market.

Overall great service very kind to me and they also know how to handle their clients very well.