Customer Ratings & Reviews

Ive used Turtle Beach, Logitech & HyperX nothing compared to Astro's especially the a40's with the mix amp 80. Sound hoarding cant get any better !!

Worth the money at best buy for sure, no issues easy exchange.

Overall great service very kind to me and they also know how to handle their clients very well.

The agents helped me out quickly and were very kind as well.

the controller i returned was not very good. but Geek Squad came through with the hook up. well worth the price

This has come in handy more times than i can count and it's always a hassle free interaction. As a person with social anxiety i no i never have to worry about getting my products replaced or repaired with this.

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

Don’t but a product with out it. Cannot put a price on piece of mind. Knowing my product is covered make me feel much better about buying higher priced items, and Best Buy is truly hassle free making the overall experience an enjoyable one!

Overall great experience If my coffee maker goes bad I can just get it replaced

Awesome service! They took my return for a new controller, no questions asked. Highly recommend!

Can’t believe I’m covered for 2 years!! I’m happy to know Best Buy got my back!

Any time that I have had an issue (and there hasn't been to many tbh) they have come through with flying colors. My items have been promptly fixed or replaced. Will always ad the warranty to my Best Buy purchases!

The process was fast and very helpful with the exchanges!!

Amazing Customer Service. They helped me return my broken Xbox controller and get new one since I purchased a two year accidental warranty.

Highly recommend all customers buying Xbox controllers get the extended warranty. Xbox controllers are the only thing i regularly put extra warranty on.

The GSP plans and their variants are pretty good. I do feel like there's room for improvement, though. 1: certain devices get replaced with a refurbished unit, such as Microsoft Surface devices and Nintendo Switch devices. This by itself would not be a bad thing if receiving the refurb didn't fulfill/cancel the rest of the plan. 2: in some cases, you end up losing data unnecessarily. I had an HP laptop that for some reason the battery could not be replaced. I wasn't really given an opportunity to request the device back so I could at least get my data.

Pretty good service as well as fast and answered any questions i had

Best thing to get and a good reason to buy from your local Best Buy and not online. Personally these plans have come in handy for portable game devices and controllers. But I also saw first hand how useful it’s to have one when a friend bought a tv and had to return it twice (!) for a broken screen. Normal warranty might be enough the first time if returned promptly but having a plan just... gets you a very different treatment and protection.