Customer Ratings & Reviews

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! They will absolutely replace the item if it cannot be fixed or if it has needed to be repaired a certain amount of times.

Best warranty in the business. Purchase electronics at best buy specifically for warranty.

Getting the protection plan is not only smart but is definitely worth it in the long run

The agents did a fast and great job.cleaned up everything

Phenomenal. It is a great thing to have on all of your products.

They are always spot on with their knowledge and service! Definitely a repeat customer here!

Nothing but good experiences here. Always straight to the point.

Seems to be a great way to cover Xbox controllers nowadays as they are rampant with stick drift. best buy never fails me.

The Geek Squad protection is always a great buffer to have.

That controller is so cute, but I will buy more and more

Perfect for going against sweats. And the warranty makes it totally worth it

Useful for any situation that an electronic breaks or something happens.

We've had the misfortune/good fortune of having to use our Geek Squad replacement policy for a refrigerator and coffee maker. In both cases, we had to get the full purchase price of our original appliance applied toward a replacement. Ther replacement process was completely pain-free, and I now buy this policy with any kind of major purchase for the peace of mind.

easy shopping experience. Friendly employees. Pleasant shopping experience.

Often a warranty is not worth it. Like if you buy a car it won't break in the first 1 or 2 years. And if it does break, the warranty probably won't cover the most expensive defects. On the other hand a warranty for something you carry like a cell phone, tablet, or game controller makes sense if it can be dropped. For that Geek Squad is the best. Fix/replacement or your money back.

Good controller, easy to pick up friendly staff that definitely needs to be appreciated

I use this insurance on many items to cover the cost of replacement if they break. Best thing in the world for console controllers if you are sensitive to stick drift.

Geek squad for the forever win! Never buy anything without it~ especially w kids!

Friendly an knowledgeable no fuss and can solve you problems.

I have used the warranty a few times and they are pretty good about taking care of things on the spot. From what im told that they may have to send your item away to get fixed on,just glad i havent had to do that.