Customer Ratings & Reviews

Despite taking longer than expected, Geek Squad held to their satisfaction commitment. They were unable to repair my laptop and made sure my replacement was to my satisfaction.

Best extended warranty hands down. Peace of mind!!

Great protection plan for an expensive controller.

Great service. Allows me to return a defected item within 2 years with the tax I paid included with the amount paid. Love it.

I’ve had help from geek squad many times. They’re always very helpful, polite, and efficient. I’ve gotten my laptop, cameras, phones, etc fixed with them and always leave satisfied with their services

Love this service! No hassle on services and quick with help and need. Highly recommend for any equipment or service they can cover but do stay away from geek squad help desk. They never took anything I tried to get service on.

Love the controller, since it matches the my OLED Zelda mode

This comes in very handy with the ps5 controller since the controller WILL have stick issues within 2 years. Because of the protection, replacing the controller costs less

This controller is awesome, the buttons and functionality are awesome, and has great flow and a 2 yr blanket to boot.

The geeks are nice people they be geeking and stuff

This service actually really helps out if something goes wrong with your products. For example, PS5 controller having stick drift it’ll cost you a smaller amount of money to replace and buy new warranty then buy a whole new control.

Geek Squad service is exceptional! Their knowledgeable technicians provide reliable tech support, whether it’s for installation, repairs, or troubleshooting. They are friendly and efficient, making complex issues easy to understand. With their prompt service and expertise, I feel confident in my tech purchases. Highly recommend for anyone needing tech assistance!

My husband really likes this head set, got it for his bday

I don't know what I would do without my Geek Squad Service. Having a qualified Geek Squad members assisting me with my electronics ensure I am getting expert work done. it's great knowing that all my Best Buy purchased products are covered for most problems that may arise.

If you have the chance to add the warranty to your products, definitely do it!! It’s inexpensive and worth it. My product was defective after the year warranty with the manufacturer so I would have had to buy a new one. But with the warranty I purchased in store, I was able to go back and get my item replaced in store! The warranty’s vary per product, so make sure you leave knowing which one applies to your product!

Great love the 2 year warranty insurance keeps me peace of mind that I don’t have to rebuy a new 200$ controller again

I have used the protection plan only a few times for the PS4 and PS5 controllers I've bought, and in every instance where I needed to replace them (stick drift issues), I was given a replacement controller with no problem. However, my only minor inconvenience is that I wish it lasted a year longer since my recent controller lasted a few months after the plan expired. Overall, it's a solid purchase.

I don't like how if I pay for yearly it will automtically remove any geek squad protection for the products I had before that and mainly only keep geeksquad protection. Had to manually get this fixed. Also the pc builders don't do the entire job you request. They miss a few wires. I would only recommend for purely renewing items.

Always a great choice. Get it and dont forget you have it

Comfortable easy to use. Plus love the color. Thats all folks.