Customer Ratings & Reviews

Really solid deal, especially if you're hesitant on a referb/open box item.

Happy to have this service available to me, thanks

Big fan!!! The warranty is a must on all controllers! Piece of mind if the dreaded Stick Drift

Easily exchanged defective controller. I will always purchase protection with this type of product

Buy it if you wanna break stuff and don’t want to use the manufacturer warranty

The ability to replace this product worries free with a simple approach is why I love the Best Buy 2 year warranty program. I don’t buy it for every product, but I love it for electronics such as the Elite 2 Wireless controller

I always purchase the 2-yr for this product and I always shop at Best Buy for the controller. Best Buy honors the warranty and swap it out with no questions asked. A necessity for teenage users.

Best purchase I have ever done for my kids electronics he has had his Nintendo’s switch for a very long time and thanks to have geek squad anytime he has damaged something he can easy get it fixed or replaced within a few days.

Excellent service, my son's PlayStation controller was damaged, I took it to be repaired and they sent me a new one to my house in 5 days.

No regrets. This is a very good controller, and accessible. No complaints!

I use this insurance on many items to cover the cost of replacement if they break. Best thing in the world for console controllers if you are sensitive to stick drift.

The wired setup ensures there’s no lag or battery concerns, which is a big plus. The cable is long enough for comfortable use, though I wish it had a detachable option for storage.

We got this for a wii remotes because they break all the time. Unfortunately I was a little disappointed that you have pay 20 dollars retime they replace them to cover the new one. It’s still a lot of money to keep paying. I think wii should fix the issue with this remotes

I love geek squad no matter what the issue is consider it resolved when it comes to them

The insurance plan is perfect for items over $100.

It is worth it if you know the item you purchased will break down within 2 years such as a controller. Can't beat the replacement value this offers

hopefully I won't need this for a nice long while

Great service and easy exchange. Always buy the insurance.

Best replacement plan out of any store! They make it so easy. In and out in a jiff. No questions asked.

great controller - love the color and grip - Xbox one wireless controller