Customer Ratings & Reviews

They sent a rep in a timely manner to fix my tv. They had it done in about an hour. Had to replace the whole screen due to a manufacturer default.

Good work good experience when it comes to the geek squad would go to them any time

Excellent warranty for my ps5 controller that would help me in case of any drift

Got the 2 year warranty, Sony needs to fix the stock drift and they make it difficult even inside your warranty to fix it, Best Buy makes it easy so that’s nice.

Easy exchanges, no issue with how busted the old product was they returned it regardless and gave me a knew one.

When you purchase any electronics, I highly recommend you buy the insurance. I’ve done it for years. They always take care of my products. You never know when you need it.

The best support ever. I recommend purchasing the geek squad replacement as well because you never know what happens.

Always always always add Geek Squad to your purchases. The peace of mind alone is worth it, and when you need it, the team is always responsive and helpful.

I purchased a Xbox controller and a warranty two years ago at a store that closed. Recently I needed to use the warranty, had no issue finding receipt and received a new controller!

Worth every penny to get the extra protection on your purchase. No questions asked just return it back to the store.

It's nice to know that Geek Squad has your back. But truth be told? I hope i never have to use it!

LOVE BEST BUY..............................................

The service is always great and I believe it’s a must for gamers who use controllers frequently and don’t want to keep buying a new one at full price when something goes wrong

Very helpful and reliable service! They made me feel very comfortable explaining niavely about what was wrong with my computer.

this is very helpful. Especially for gamers out there who get stuck drift really fast.

Really appropriate the help that i got with Geek Squad assistance in any of my items. I try to make sure that i always get coverage on all my items because i know i am in good hands!

Always buy the coverage, I have 4 kids and believe me something always breaks. Warranty has me cover and don't have to think of buying a new item.

It's very very very very very very very very good.

I've yet to require any hands on services from Geek Squad, however, I have had to call upon their wisdom a plethora of times.. Whether I'm in store or just give em a call, the squad always makes sure to give me the correct and most up to date advice in a way that is easily understood.

The agents were able to help me check what the issue was with my device and gave me many option to choose from!