Customer Ratings & Reviews

This service is crucial to have as the Geek Squad has been an integral part of me moving and setting up the tech in my new house. When you want it done right with people who not only provide quality but they are thorough and answered all my questions.

The warranty program at Best Buy is Excellent. It is very reasonably priced using my Tech membership. We recently had to use a warranty and there was not problem at al get an item replaced. The Best Buy employee was very helpful and made the replacement process very easy.

Always Get this with your electronics , zero hassle always when it comes to utilizing the service.

Personally I use it mainly for my headsets and it never fails, exchanged my wired one because it was having issues and got a wireless today with no problems at all

Geek Squad is great as always. They work fast and are very polite

Geek Squad's replacement plan is their best protection plan offer. Even the tiniest inconvenience, switch it out. New, better product available? Oops, bork'd my product uwu

The Geek Squad Replacement service is something worth having. I haven’t had to use it, but it’s better to have it and not need it, than need it and not have it. Just a great piece of mind not having to worry about my purchases.

I really recommend this plan , my son’s controller was broken and take me 5 minutes to replace for a new one with no charge!

There’s nothing better than the feeling of knowing you are secure no matter what oopsie life throws at you with your technology.

Geek squad protection works. I’ve had multiple products fail on me. All I have to do is just run into the store, let them know what happened, and I’ve got a replacement. Just like that.

This protection plan is as good or better than any other I've ever purchased for any product from any retailer. Typically reasonably priced, I recommend for most any valuable purchase.

I was happy I added this to my headset because they were good for almost 3 years.

This is a great service because they would fix your stuff

I love best buy warranty, they always take care of any issues with the things I buy. I would highly recommend buying it when getting electronics because you never know when they will, stop working.

Everytime we’ve exchanged our PS5 controllers under the warranty, we always get the best customer service from the squad!! This is very convenient and welcoming.

Great service easy exchange after the product was faulty they didn’t give any problem made a simple return or exchange for same product

I’ve been shopping at Best Buy for years and I always recommend the warranty

Can’t purchase anything without this. They fully replace the value of your item if they can’t get it repaired! 10/10

Need it on an expensive controller. You never know what will happen.

The protection plan covers so much and is worth every penny. In my opinion, a lot more easier in some cases just to go through Best Buy protection plan as opposed to the manufactures warranty