Customer Ratings & Reviews

I'm always very pleased to get these protection plans with Best Buy

Always helpful using geek squad for all my device fixing needs and tweaks

Excellent service, and great value for my purchase. I purchased an extended warranty. I could not recommend this purchase more. For the price and the peace of mind.

can’t remember what i bought this for and i’m not too sure i needed it

Handled all my questions and concerns about my controller quick and efficiently

I love geek squad they are reliable and efficient they make sure to check double check and give suggestions

Love the convenience of knowing they will fix my products

Fabulous. Has helped a lot with gaming controllers.

I would never buy an Elite controller without picking up the 2 year Geek Squad Replacement plan, I haven't a controller yet that hasn't started to show major wear n tear or worse yet a complete failure of mechanical operations in the Bumpers moreso over the triggers but mainly the RB (Right Bumper) and its the most frustrating thing in the world when your trying to fire a rocket and the button your pressing doesn't respond accordingly, even after 3 attempts so I pack all the controller parts up an take it back to BestBuy and they take care of me, no issues.

The insurance policy through Best Buy is the best policy out of all the major retailers. It’s essentially a no questions asked replacement of any defective device. I purchased an Xbox elite controller, after a while of heavy usage the controller had started to develop stick drift. I brought the controller and insurance information and was essentially told to get the replacement off the shelf. I ended up purchasing the policy on the replacement controller in case it also gets stick drift. I am very pleased with the policy and highly recommend people purchasing it with their electronics

Got this for my Xbox Elite Core controller and it saved me when it got horrible stick drift. If you used to use the GameStop warranties (before they started replacing with refurbished controllers) try this one instead!

Easy to add to cart, and automatic replacement of product

Great service when needed when facing issues with my products

Great customer service! My service tech was diligent on fixing my washer issues the same day!

I've never had a problem with the geek squad protection they always taken care of any problems I've had to replacing said product.

I will always recommend getting protection for any of your everyday use items

Came in handy a few times. The boys do good work for sure.

Has been very good and the lights work great. Not loud either

Key board is great for gaming or doing any normal pc functions

geek squad is really good they do really good job