Customer Ratings & Reviews

Pricey, but fast replacements make it worth........

Pricey, but fast replacements make it worth........

Pricey, but fast replacements make it worth.......

BEST PURCHASE EVER!!!! I never realized how fast my son was going through controllers until we had to start using this warranty. He currently has the Xbox series X and previously had the Xbox 1. Well the controller is compatible with both consoles so I didn’t lose my control with the warranty, thank goodness. All he does is return the malfunction controller with or without the receipt (they can find the warranty under the phone number making it extremely easy if the receipt gets misplaced). Then when you get the new controller you purchase a new warranty for $20-25 and you are all set again. It has saved me alot of money. Did I mention how much I LOVE IT!!!

Geek Squad accidental replacement has saved me thousands over the last 20 plus years of buying from Best Buy ! I have always purchased the replacement plans for anything over 50 dollars is my rule of thumb and let me tell you I have had many things go wrong with many different items and Geek squad has always been there to save the day ! I have only had one bad experience out of probably 30 or more different returns over the years where they would not fix a tv and that was just due to a worker that didn't seem to like customers and tried every way possible for the repair to be denied lol

This comes in very handy with the ps5 controller since the controller WILL have stick issues within 2 years. Because of the protection, replacing the controller costs less

Geek Squad is a big help When Needed. Recommend using Them.

Awesome purchase to make sure my product is safe all the time

Super quick and they helped me out wouldn’t get protection anywhere else

I absolutely love this item.Great choice highly recommend

Saved me multiple times having to buy a new Xbox elite series 2 controller, which are prone to buttons not functioning randomly. No hassle replacements. Cheaper than buying another.

My controller was starting to have stick drift only after a few months of using it. I was able to go to the store and exchange the controller for a brand new one. Young lady at the registers was kind and explained the whole process for us!

Good..............................................

I almost always have catastrophic issues with device and have to get a replacement. Truly a helpful replacement plan.

We bought the Turtle Beach Stealth 600 Xbox headset for my son. After two months, the mic quit. We invoked the Geek Squad plan. Four months later, headset number two gave up the ghost. We're now on headset number three, about two months in. Both headsets had microphone failure. The headphones themselves were flawless -- great for music and such, but if your friends can't hear you, what good are they. Thankfully I was able to get the headsets replaced quickly in store. Very happy!

The 2 year warranty in my opinion is a must especially if its a big ticket item. I have use their warranty exchange before and they do a great job. My experience my niece had accidentally snapped my headset earcup i took the item in for the warranty exchange the team was great and easy to talk with i had brought the item in its original box and everything it comes with I was able to get the same model or get store credit for a different headset i got new set and paid to renew the warranty for another 2 years

Very great customer service very respectful I recommend This year protection plan

A must have when thinking of protecting your purchasing. I've never had a problem with it always taken care of very well no headaches. Definitely pay the extra amount to have peace of mind.

I would trust Geek Squad with my life, they always come through

Replaced my PS5 controller because of drift. Easy exchange a must get