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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6639 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 6,639 reviews
  • Rated 5 out of 5 stars

    It’s a savior

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plan is worth the purchase. It will save you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan is 100% worth it. If you break the controller you can get a new one no questions asked

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Recommend it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband bought it and has been very happy with this product. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got to get the replacement service. Especially if the item cost over $100.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good warranty for these Xbox controllers that don’t live long!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Peace of Mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the peace of mind that the Geek Squad service policy gives me. I know if something fails, Best Buy and their Geek Squad are there for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad help me a lot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service, 5 min and my ps5 controllers are resolved, thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service history, haven't used it on this item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Geek Squad warranty a couple of times over the years, with no problems. Hopefully will never need it on this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had the need to use this, but I recommend because you never know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me with my problem with ease. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped me replace my controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service helped me solve ny problem. Would definitely go again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth getting for regularly/ frequently used items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get prompt and professional service. They are very patie t also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for Best Buy customers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would most definitely recommend Best Buy’s replacement plan. Once your item messes up or breaks they will exchange it for a brand new one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality would purchase again I 100% recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it needs to be done. I always like coming to best buy for these types of products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is totally worth getting the warranty is you have smaller kids that damage and break everything.. This is a very great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it just in case, but didnt need it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my controller pans left

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service , was greeted at the door and the transaction was smoove

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the investment especially when it’s on a game controller the gets massive amounts use

    I would recommend this to a friend