Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6640 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 6,640 reviews
  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing like an insurance policy to make sure your system lasts for at least a couple years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect the equipment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this greatly when my controller was not working correctly I brought it and they replaced it. Only had to pay for the insurance again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No question needed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely needed for big purchase items no matter what. Gives a good piece of mind just in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the additional warranty on PlayStation 5 controller

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Eyes emoji

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Discovered an infinite money glitch so that's cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad fails in many departments, just not warranties.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    protection plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Ross protection Olán this has helped me save so much money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used the first replacement plan for controller with no problem. Got the protection plan for controller #2 because all it takes is one drop :(

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They fix what I break!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this just incase something happened to my brand new Xbox Series Controller and I will always rely on Geek Squad to have my back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product! the clarity and sound is awesome. very comfortable as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement Plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection plans are a must on all of my electronics. Best Buy has an exceptional customer care on all of its products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your purchases

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good investment to protect your purchases especially if you plan on keeping them for awhile. Comes in handy for those oohps moment’s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me to replace my device when it stopped working!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent warranty.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad warranty totally recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protecting your investment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protecting your investment easy to replace your product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is very good , I had a Controller that I needed to replace , I went to customer service and I got it replaced in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient to have make sure you pick up your warranty once you buy an item. Had many issues in the past but never had an issue returning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the techs, great communication from everyone and had 0 issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t skimp on this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a peace of mind to have. Reasonably priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's broke take it in and they fix or replace no h

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's broke take it in and they fix or replace no h

    I would recommend this to a friend