Customer Ratings & Reviews

So far I have never had an issue with ny electronics being fixed or replaced!

Good product I have used it several times in the past. Normally wouldn’t go with it if it were all state but they have a pretty good ROI

Love geek squad their services is amazing and their so easy to speak with and understand your needs with fast turn around dates and times

I definitely recommend the extended protection. Never had a problem with it.

Great product, Would buy again just to make sure my items are safe.

Always nice to have the ease of mind knowing they got you covered.

Definitely a no brainer to get their protection plan when buying tech that you use daily. Remotes, headphones, controllers, etc. Small price to pay to replace an expensive item. You don't even have to break it-worn out buttons, stick drift on your controller, just doesn't work like it did out the box, replace it and all it costs you is buying the protection plan again. Win win.

Highly recommend this service to anyone that gets game console items that can go bad quickly like controllers or you may even get a new controller that isn't working properly and geek squad will replace it no questions asked

I must say, the experience exceeded my expectations. The registration process was straightforward, and the customer service team was incredibly helpful and responsive throughout. When I needed to file a claim for a damaged item, the process was seamless and efficient. I was able to get another mic the day it unexpectedly stopped working! Highly recommend!!

Always buy your protection, you insure your house and car, insure your products as well. Factory warranties are never as good as best buys geek squad protection!

They can fix almost anything at a great price. My controller was broken and they replaced it easily and fast

The most amazing insurance, any time your stuff breaks they fix or replace it, and the cost of the new insurance is the only cost in most cases. I tend to have stick drift on my xbox controllers within the first month or so, and this saves me a ton of money by allowing me to keep my controllers newer.

If you get a PS5 controller get the warranty! No hassle replacement for stick drift!!!

I had a geek squad warranty for my PS5 remote. The remote went bad, brought it into the store and they replaced it right on the spot. The rep that helped me was knowledgeable, easy to talk to and a pleasure to deal with.

Personally, I bought this so that I can exchange my PS5 controller after a year and a half or so. It’s really good cause that’s typically when my PS5 controllers start to get drift. You exchange it and then only ever gotta buy another warranty. After paying $95, you only gotta pay $20 every 1.5 to 2 years

Very professional and easy to use service. Definitely recommend for more expensive purchases.

I purchased an Xbox controller on sale and purchased Geek Squad Protection. After a little over a year, with kids, it was shot. Buttons were sticking and it had moderate drift. I took it to the closest Best Buy, they had me get a new controller and swapped me out with no questions asked. It was surprisingly low stress and I will consider it in future purchases as well.

The agents was professional and courteous and made my dayz easier

Best Buy has the most amazing protection plans. They are so helpful in communication so customer worthy when it comes to tending to us just an amazing job they do.

ALWAYS get the warranty. You definitely will use it, and it's worth it for peace of mind