Customer Ratings & Reviews

Had a 2 year warranty, went in on the date of 2 years for them to have trouble for an hour and a half just to tell me they can’t do it because it’s “expired”. Last time I checked, 6/6/23 to 6/6/25 is 2 years. So keep this in mind next time you try to get a plan here

Less than 3 months in and it got stick drift. The hall effect sticks are worse than the standard power a sticks.

This is an ok option. Just know when you use it you have to buy another one for your replacement product

Forgot what product was this one :) but i would recommend only if you want and need it .

Broke down less than a year after we bought it. It was good but it didn’t last longer like I was hoping for the price I would take. I will get like five years of using that item, but we got only one year and then broke down.

I have purchased from best buy and have had no problems. Now when they have there sales there not really a sale. See when they lower there price they raise the price of the exendand warranty. Once the price goes back the extended warranty goes back down..not really a sale

Geek squad came thru wen i needed it , i recommend

Normally don’t buy these but with the drift issues on the switch controls it’s worth it

Covers everything but physical damage. A bit of a hassle at times when you need geek squad service though.

I always find them helpful. They always know what to do.

It was good at first, with the interchangeable parts, but for the price I expect the X & O button not to get stuck after a couple months. I’ll just stick to the basic PS5 controller

I tried to return my ps5 control but they wouldn’t accept or honor my exchange. The manager was also being condescending

I've bought it for my controller, i haven't had any issues yet. But i hope that they will resolve my issues if I do.

We stay there more I got a lot of items from Best Buy but none of them was able to use my geek protection

Go back to pro-rating warranties! Where is the rest of the money that is spent when you exchange something within a year? Gone.

I haven’t had any problems with the product that I ordered so I didn’t really have to use it.

Friendly, patient, determinant and helpful group..

Easily breaks. It fell on my shoe and the left analog stick drifts now

They made my purchase right unfortunately it wasn’t their fault just bad product

It was great to have. I appreciate everything that the plan had to offer.