Customer Ratings & Reviews

this was perfect for my headphones i got this just in case anything happened

I was able to get me a new controller with this warranty. you dont have to worry about buy a whole new controller when you have warranty

Worth the money at best buy for sure, no issues easy exchange.

This is amazing from Best Buy, especially for my PlayStation 5 controllers as they can start being defective after a few months from the stick drift!

I will say I've never used this before but I purchased this on a PS4 controller and one day one of the buttons had come off the PS4 controller and I took it into Best Buy they weren't able to do anything with it other than do a even exchange I was so excited so I decided to do The Geek Squad warranty once again

I love to know that my products have a very good guarantee, they have never failed me

Normally don’t buy extended warranties. But PS5 controllers seem to have stick drift after only 6 months if use and PlayStation customer service is the absolute worst so not taking any second chances with this purchase. Although NOT cheap getting it for the peace of mind!!!

I personally feel the purchase of the 2-year protection would depend on the item you brought. If it is a phone or a TV then I would say buy a higher-year protection for high price items.

All buyers should seriously consider acquiring the extra insurance.

I haven't had to use the insurance yet but it's really nice to know it's there they say that it will cover anything that happens to the product replace it or original purchase price store credit

The Geek Squad Agents are a very great add-on you could ever get for fast and great repairs or returns and exchanges.

I love the fact that there are no questions asked and they just hand you a new one

I love the customer service at the Brandon location.

Provides a feeling of safety knowing if anything goes wrong I will be able to replace it or fix using this service. The store associates are helpful, understanding and very kind.

The Geek Squad support is nice to have. Fortunately I have not needed it recently, but a year ago my Oculus game quit working. Because I had the Geek Squad support I was able to receive a brand new unit for no additional cost.

The agents helped me out quickly and were very kind as well.

It just as easy a swapping and exchanging if anything happens within the replacement policy it’s so convenient and everyone should always buy the warranty with anything they get electronically.

Perfect for going against sweats. And the warranty makes it totally worth it

I always purchase the 2year Accidental Geek Squad Replacement package. It comes in handy when you run into problems that you aren’t able to work through. Or when you purchase a expensive product just for it not to work. The Accidental Geek Squad Replacement agreement is a great deal and a life saver.

This warranty is great for any electronic product. With this replacement warranty, most claims won’t require you to purchase a new device/product. You’ll only be subject to buying a warranty which comes in handy for things that wear down fairly quickly over time (like gaming controllers).