Customer Ratings & Reviews

Definitely recommend geek squad in case you have any issues with your computer that you just don’t understand yourself. I’ve had plenty to where I needed help so geek squad is always there for you.

Excellent service, and great value for my purchase. I purchased an extended warranty. I could not recommend this purchase more. For the price and the peace of mind.

can’t remember what i bought this for and i’m not too sure i needed it

Handled all my questions and concerns about my controller quick and efficiently

I love geek squad they are reliable and efficient they make sure to check double check and give suggestions

They are always ready help me when I need it the most. When it comes to upgrading my computer components or to help me questions regarding my pc or softwares. I always purchase the extra protection with all my orders. Highly recommend their services.

Love the convenience of knowing they will fix my products

Fabulous. Has helped a lot with gaming controllers.

Key board is great for gaming or doing any normal pc functions

Worth every cent. Imagine something unfortunate happens to your product. Geek squad protection got you

If you ever had thoughts about getting the 2 year replacement plan on all product $75-$99, and decided not to, let me ask you this, Do you still have that product? Has it been less than 2 yrs? Are you noticing any performance loss, or weird bugs? If so did you get the 2 yr replacement plan? If you said, No, I’m sorry if you like that product you bought, and needing to get another one you will have to pay full price again. If you were smart and purchased the 2 yr replacement, no matter the situation with your high dollar product, you can take it back before the 2 yr replacement date expires and receive a replacement for no cost to you, or for a small onetime payment as your replacing your product for free, get another 2 yr replacement plan and continue the great service Beat Buy offers to all there customers, it’s a Win, Win.

Easy to add to cart, and automatic replacement of product

Great service when needed when facing issues with my products

I would never buy an Elite controller without picking up the 2 year Geek Squad Replacement plan, I haven't a controller yet that hasn't started to show major wear n tear or worse yet a complete failure of mechanical operations in the Bumpers moreso over the triggers but mainly the RB (Right Bumper) and its the most frustrating thing in the world when your trying to fire a rocket and the button your pressing doesn't respond accordingly, even after 3 attempts so I pack all the controller parts up an take it back to BestBuy and they take care of me, no issues.

If you have the chance to add the warranty to your products, definitely do it!! It’s inexpensive and worth it. My product was defective after the year warranty with the manufacturer so I would have had to buy a new one. But with the warranty I purchased in store, I was able to go back and get my item replaced in store! The warranty’s vary per product, so make sure you leave knowing which one applies to your product!

Got this for my Xbox Elite Core controller and it saved me when it got horrible stick drift. If you used to use the GameStop warranties (before they started replacing with refurbished controllers) try this one instead!

The insurance policy through Best Buy is the best policy out of all the major retailers. It’s essentially a no questions asked replacement of any defective device. I purchased an Xbox elite controller, after a while of heavy usage the controller had started to develop stick drift. I brought the controller and insurance information and was essentially told to get the replacement off the shelf. I ended up purchasing the policy on the replacement controller in case it also gets stick drift. I am very pleased with the policy and highly recommend people purchasing it with their electronics

Great customer service! My service tech was diligent on fixing my washer issues the same day!

I have used the protection plan only a few times for the PS4 and PS5 controllers I've bought, and in every instance where I needed to replace them (stick drift issues), I was given a replacement controller with no problem. However, my only minor inconvenience is that I wish it lasted a year longer since my recent controller lasted a few months after the plan expired. Overall, it's a solid purchase.

Geek Squad is a MUST for your electronics. No Matter if you know how to format and work on computer programs or just a novice everyone may need their help to figure out what or why your electronics are acting up.