Customer Ratings & Reviews

After my last device broke and I had to get a replacement, Geek Squad made sure I knew I could get a warranty on the replacement just in case!

I love the controller. The software support and customization are awesome. The profiles are amazing and switching between them is great and being able to use the adaptive triggers and switch the trigger stops are great. If you play on the PS5 a good amount and play a variety of games, I’d recommend it. Sure the battery does suck, but it’s an easy workaround, and it charges quick

They have great protection. I have not had any issues at all

Greta value. Will be purchasing my iPhone from Best Buy from now on and canceling my phone insurance through ATT!!

I was recently looking for a decent TV and I am very impressed by the knowledgeable staff at BestBuy home theater. Joseph and Ahmad helped me make the best selection for the price and deals that we’re currently in store. I even applied for a credit card and received 24months of no interest. I left with a complete sound system as well. Great experience!

Geek Squad accidental replacement has saved me thousands over the last 20 plus years of buying from Best Buy ! I have always purchased the replacement plans for anything over 50 dollars is my rule of thumb and let me tell you I have had many things go wrong with many different items and Geek squad has always been there to save the day ! I have only had one bad experience out of probably 30 or more different returns over the years where they would not fix a tv and that was just due to a worker that didn't seem to like customers and tried every way possible for the repair to be denied lol

Its the only gaming headset that i like. Best is sound and the looks is great.

If you get a PS5 controller get the warranty! No hassle replacement for stick drift!!!

Wow people this is the BEST BUY of my life trust me is the best desition to ALLWAYS get the 2 year waranty. On all items with great value. Also for computers the geek scuat service is fenomenal.

Good product I have used it several times in the past. Normally wouldn’t go with it if it were all state but they have a pretty good ROI

You know... I had great experiences with the Geek Squad that I've looked forward to our brief interactions. I show them my faulty product they sincerely apologize for the inconvenience and ask me if I got the GEEK SQUAD warranty. Oh ho why yes Alex I do in fact got just that I say more or less. Then Alex gives me a brand new replacement. Oh how I love walking out Best Buy a satisfied customer. Alas these two years went by without a hitch and I didn't get to have that pleasant visit after all. Sigh maybe next time.

Always good to have back up if anything goes wrong with an item

They fixed my controller in seconds. Super nice and friendly!!

Love geek squad their services is amazing and their so easy to speak with and understand your needs with fast turn around dates and times

Absolutely love the warranty. It is absolutely wonderful, give extreme value to purchases.

They can fix almost anything at a great price. My controller was broken and they replaced it easily and fast

Overall I like the product but the mouse feels a little too small for my hand.

Very professional and easy to use service. Definitely recommend for more expensive purchases.

Some products are built to last and sadly others are built to last just long enough for the next models to drop so it’s important to research and know which companies do what. If you spend 8 hours a day using something then you probably need extra protection on it. Results vary from person to person. For instance, if you have a gaming channel, it doesn’t matter how gentle you are with your controller when you cut down 10000 trees a day in Minecraft you will wear out that stick and button and it will start to drift or stick on you and be useless for a clinch shooter game. Or if you’re a food guru fitness nut that eats 6 meals a day you probably use your blender way more than most people for shakes and food prep so it WILL wear out faster than advertised so it’s smart to pay a bit extra to get the 2 more years warranty where the guy with the gaming channel that only uses his blender once a month to make margaritas probably doesn’t need the extra protection. So think about it’s cost and how much of a problem it will be to replace if it breaks and decide what extension warranties are right for you.

amazing service it’s been 3 years and it still works perfectly, they also helped me fix an issue with my cars ac controls during the stereo installation and they didn’t need to