Customer Ratings & Reviews

Excellent service, my son's PlayStation controller was damaged, I took it to be repaired and they sent me a new one to my house in 5 days.

The Agents really helped me at the checkout line will be seeing them soon

Haven’t used yet but glad to have it in place just in case

Awesome service! They took my return for a new controller, no questions asked. Highly recommend!

A must have for any electronic purchase. Buy it with all purchases

They were fast and efficient and kind Super easy!!

Everything work perfect. You’re able to do so many things!!

On point! No hassel exchange. Easy to work with. Excellent customer service. Highly recommend!

Needed this for a controller and had zero trouble replacing it.

They almost always follow guidelines and are fair.

Overall great experience If my coffee maker goes bad I can just get it replaced

Can’t believe I’m covered for 2 years!! I’m happy to know Best Buy got my back!

Buying the Geek Squad Accidental Warranty is a no brainer for most every electronics purchase. Well worth the money when a PS4 controller wears out and becomes more challenging to play games. It's also great for those other items that fail.

I normally don’t buy protection but decided to with my security cameras and good thing I did. No hassle to replace cameras that just stop working properly in under 2 years.

It is worth it if you know the item you purchased will break down within 2 years such as a controller. Can't beat the replacement value this offers

I have used the warranty a few times and they are pretty good about taking care of things on the spot. From what im told that they may have to send your item away to get fixed on,just glad i havent had to do that.

First time using this service for an xbox controller since they dont last long the wear and tear it's pretty good idea to use this if you want to make sure you get the full use out of it weather it expires sooner later or if the controller last that long never know

Worth the money at best buy for sure, no issues easy exchange.

I love the warranty and it comes in handy and use it a lot

Geek squad doing professional job, always good experience