Customer Ratings & Reviews

These plans have always come in handy. Very well worth it for controllers that will eventually experience drift. Better than buying a whole new controller at exactly or more than the same price. You should know what you are purchasing before purchasing this plan because the durability of certain items may be very well.

Best replacement plan out of any store! They make it so easy. In and out in a jiff. No questions asked.

[Employee of bestbuy] I love the Geek sqaud waranty especialy on oppen box items.

Always great services. Never been dissatisfaction.

[Employee of bestbuy] GEEK SQUAD is the best!!! They’re always so helpful and get the job done.

great great what you should expect, should be the standard

Amazing service great help fast easy and useful! Answered all my questions and the manager was great!

I love geek squad no matter what the issue is consider it resolved when it comes to them

Warranty is usually worth would highly recommend!!

Geek squad must be the best at taking care of their customers, I’ve never had an issue with them, always when my stuff doesn’t work and my warranty is still active I get it replaced brand new

Really solid deal, especially if you're hesitant on a referb/open box item.

Buy it if you wanna break stuff and don’t want to use the manufacturer warranty

Excellent customer service every time I shop on 86th street in Lexington. Always fast help and the staff explains everything well when it comes to using the products.

[Employee of bestbuy] Protection is the best in the business basically anything that happens you get another controller. Button sticks stick drift broken button

This is an easy decision. If you make an expensive purchase, get the protection. I’ve done it for years and four years down the road when that expensive TV starts to flicker and give you problems, they just (most of the time) replace it. I had issues with Best Buy in the Past but never with the Geek Squad protection.

Over the years, the purchases from Best Buy accumulate even prior to today’s data collection. The support and ability to address today’s buying needs continues to be on the forefront of technical and commercial support for increased satisfaction in the buying process.

Noiceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

I needed a tv replaced because it stopped turning it on. They gave me a gift card for full value of the TV. Always get the protection plan

When I saw Best Buy was one of the retailers releasing this new PS5 controller set I knew I was going to get it. They get your order ready pretty fast and I love their geek squad protection plan.

These controllers joy-sticks are designed to fail after 6 months. With the geek squad service, I don't need to worry about having to pay full price for a brand new controller when the joy-stick fails.