Customer Ratings & Reviews

The agents helped me out quickly and were very kind as well.

The Geek Squad Agents are a very great add-on you could ever get for fast and great repairs or returns and exchanges.

I personally feel the purchase of the 2-year protection would depend on the item you brought. If it is a phone or a TV then I would say buy a higher-year protection for high price items.

I can hit it with a brick and they would replace it

Perfect for going against sweats. And the warranty makes it totally worth it

I will say I've never used this before but I purchased this on a PS4 controller and one day one of the buttons had come off the PS4 controller and I took it into Best Buy they weren't able to do anything with it other than do a even exchange I was so excited so I decided to do The Geek Squad warranty once again

I love the warranty and it comes in handy and use it a lot

Normally don’t buy extended warranties. But PS5 controllers seem to have stick drift after only 6 months if use and PlayStation customer service is the absolute worst so not taking any second chances with this purchase. Although NOT cheap getting it for the peace of mind!!!

I haven't had to use the insurance yet but it's really nice to know it's there they say that it will cover anything that happens to the product replace it or original purchase price store credit

Love this service i buy my electronics only from best buy just for the geek squad service protection plans

easy shopping experience. Friendly employees. Pleasant shopping experience.

Provides a feeling of safety knowing if anything goes wrong I will be able to replace it or fix using this service. The store associates are helpful, understanding and very kind.

Geek squad doing professional job, always good experience

Awesome coverage and very quick when you need your product fixed or replaced.

The Geek Squad support is nice to have. Fortunately I have not needed it recently, but a year ago my Oculus game quit working. Because I had the Geek Squad support I was able to receive a brand new unit for no additional cost.

It just as easy a swapping and exchanging if anything happens within the replacement policy it’s so convenient and everyone should always buy the warranty with anything they get electronically.

This is a great value add for most things that you purchase that has a chance of breaking within the first couple of years. Great peace of mind.

Always fixes my stuff really appreciate how easy it is to return or have all my stuff fixed

This warranty is great for any electronic product. With this replacement warranty, most claims won’t require you to purchase a new device/product. You’ll only be subject to buying a warranty which comes in handy for things that wear down fairly quickly over time (like gaming controllers).

I always purchase the 2year Accidental Geek Squad Replacement package. It comes in handy when you run into problems that you aren’t able to work through. Or when you purchase a expensive product just for it not to work. The Accidental Geek Squad Replacement agreement is a great deal and a life saver.