Customer Ratings & Reviews

Great headset but i always buy the guarantee just in case

Good service Good service Good service Good service

I definitely get this when I purchase some things. I’ve also used this many times during coverage period. It’s great and no hassles they replace item or refund you if it’s no longer available.

Best thing I ever purchased! Controller broke, and I brought it back no questions asked and picked up a brand new replacement.

Great controller far more responsive than the elite.

Fantastic! It's precisely what I needed, and I didn't even know it until I received it. Thank you!

Always the best to protect even if you don't think it's worth the cost.. Just Do It!!

Always very pleasant and helpful I love geek squad

I always get the protection plan even if I don’t need it because there are days you will need it and don’t have it. For me a necessary for some not so much.

I purchsed the 2 year replacement plan for my xbox contoller. I love that if my controller breaks I can get a replacement at my local Best Buy store and get back to gaming.

Great controller, Haven’t had an issue with it yet but glad to know once I do, i’ll have the choice to get it returned for a newer one.

Very great customer service i like it alot very cool

Worth it. Better deal than most I say. And I’ll say.

Geek squad services are always top notch! Can’t go wrong!

If Geek Squad/Best Buy offers you a accidental replacement plan buy it! It means that item will be replaced in the store or you will be given a gift card if it is no longer working. You do not have to send your product off for repairs. Just describe the issue and grab another product.

Clutch! Needed some thermal paste for a repair and bestbuy had in stock ready to go!

Great service, it keeps peace of mind when you have service like this. I’m glad geek squad is there when I need them

I the geek squad coverage is definitely worth it never an issue with returns or exchanges

By far best purchase I've made at Bestbuy. I've bought several Xbox Elite Controllers and they have all gone out. Visiting my local store for a replacement was quick and painless.

This protection plan saved me so many times. I’m so glad I that I purchased the protection plan. Bestbuy accepted the damage product with no problem.