Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6459 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 6,459 reviews
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with a deal like this. 20 bucks covers 2 years of literally anything happening to your head set. (Except if stolen or lost). My son breaks things like his life depends on it and this plan helps me cover this headset.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    technology protection

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad protection is the best! usually when there is an issue they always replace the item! sometimes they try to fix, either way its great to have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to work with on a return

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took care of my replacement since my headset broke and were really chill.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan are great to have. Its also easy to get stuff replaced ot fixed with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows the answers!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this service "just in case" but luckily the product was fine. I have asked the Geek Squad questions about my product in the store and they gave me lots of help and very good advise. Gload I had this service available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 year protection warranty is an excellent product to pay for With your product because anything can happen and it will be fully refunded Or replaced at the expense of the company you bought it from Which is a win-win situation In my eyes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend the warranty on anything that has moving parts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to get the warranty on your products you never know what mistakes the manufacturer can make

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hassle free return and exchange. Very good policy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy your warranty!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad I bought the warranty because it did come in handy when I dropped it a few times. It’s worth getting it incase it breaks or stops working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best. Now.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best. Get it now. Great to have with everything. You need it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad repaired my items quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always fast and excellent job done by these professionals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is essential if you’re buying controllers! Easy to replace if you end up breaking your controller and free unless you want to buy warranty for the new controllers you’re switching out, which I recommend

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Naruto. Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Geek Squad is handy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection has come in clutch every time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection has come in clutch every time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year warranty is helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the two-year warranty option. These headsets are expensive and can easily malfunction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They help fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people very down to earth and work fast as possible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am so happy I got this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller broke in 4 months and I didnt wan't another that would do the same thing, so they gave me in store credit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice joystick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad at all the time it’s good for beginners :)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Always get Geek Squad! Its a No Brainer!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful program it was so easy and fast to exchange my defective product, i highly recommend anyone to put Geek Squad on their purchases

    I would recommend this to a friend