Customer Ratings & Reviews

This is a great buy, all you got to do is bring back the damaged insured device and you’ll get a new one right away.

For its price you get ALOT, functional buttons, mute buttons, remapping buttons and more!

I love buying the extended warranty for all my products. The Geek Squad service is very efficient!

Always there when I need to replace an item I always buy

Geek Squad protection is totally worth it. I had an item stop working and they took care of it. No hassle

Getting protection is never a bad thing! Highly Recommend You Start Getting a Protection Plan, if you don’t already. Very helpful in the long run

I never complete a purchase from BestBuy without also getting one of their trusty warranties. If anything goes wrong, they fix or replace the item with light speed. The warranties aren’t too high priced either. Great way to feel safe about your purchases.

I feel as if my controller is constantly being protected by the higher ups, because it has not even cracked once in the 700 times I’ve dropped it.

Service that’s needed for any device in my opinion. Saves you from headaches since you could get quick help from geek squad locations near you

The best I can’t even express it better customer service is the best

Buy a controller, add protection plan, wait almost 2 years, go get another controller for free. Rinse and repeat

Can really be worth the value is anything goes wrong. We have had several products that we were so glad that we had bought this warranty for. And the ease of exchange/refund if needed can’t be beat.

Customer service, is very helpful patient with people and respectful!

Gives me safety i feel backed uses this service if one day my equipment break

Love it best thing Best Buy can offer!!! I would buy again

I always buy extra warranty on high ticket prices. You never know when you might need it. Some quality for items don't always hold up. Best Buy is great at making sure you get your replacement for your item or make sure they come out and fix it fast.

Would not purchase something electronic without have a Geek Squad protection plan. Most electronics break and with Geek Squad protection, I know I can get a new one or the electronic device repaired.

Best warranty around. Selectively only buy from best buy for the great warrenty service

I purchase the accidental replacement every time I purchase something from Best Buy. Sometimes I never have to use the protection plan, but there are times when I needed to use it. I feel good knowing my product is covered for 2 years with a free replacememt.

Geek Squad service is much more economical than the annual support plan. It always includes a multi-year option which pays in the long run.