Customer Ratings & Reviews

Works well; haven't had any problems in the first few months.

I recently purchased an Xbox One controller, and I couldn't be happier with my decision. The controller fits comfortably in my hands, making long gaming sessions a breeze. The buttons are responsive and provide excellent feedback, enhancing my overall gaming experience. The build quality is solid, and it feels durable enough to withstand intense gameplay. Additionally, the wireless connectivity is seamless, with no noticeable lag. Overall, this controller has significantly improved my gaming experience, and I highly recommend it to any serious gamer!

Purchase this for expensive items or items that break often(ie XBOX remotes). You won't regret it.

Always return my product no problem worth the money

Once again as always you cant beat the protection plans for your products that best buy offers!

They handled my situation of a broken controller very good. No questions were asked and a new item was given right away.

Recommendation, always purchase a protection plan! I'd recommend Best Buy's plan over competirors because they cover the full price of the item. I nabbed a ps5 controller on sale and the protection plan covered the regular price cost. Its a little higher price plan for a shorter time. But others were only offering to protect the item at the price i paid.

Had no trouble trading in for a new one. Quick fast service.

My Geek Squad service has always been stellar. Quite a few of us game in my family, and with that comes buying headsets. Unfortunately, we have begun to experience repeated breakages and issues with a specific brand. Upon the latest issue, we went to visit Geek Squad. Hoping to revert to an earlier style headset that did not require a USB dongle, I was disappointed to discover that it is no longer being manufactured. Luckily, however, a very well-informed geek squadder led me through an exhaustive explanation of alternatives and answered all manner of questions big and small, every day and entirely off-the-wall. I left knowing I had purchased the best option thanks to the informative, well-humored, and exceptionally patient Geek Squad employee.

Geek Squad protection always comes in handy. Workers are always helpful to fix any issues.

Great service product for gaming controllers. Easy swap at the store, then repurchase on the new one. Genius!

The Geek Squad contacted me to let me know when they were on their way and arrived right on time. They were quick, efficient, and very polite. They even took the time to explain how to use my new dryer. Excellent service!

Always get the warranty. I always end up using it with things like headsets and controllers.

I got the plan for my xbox series x controller and it’s been the best investment for it. I can replace the original purchase instead of buying a new one every time I have issues with zero hassel or questioning as to why I’m doing my claim. Love the service. Highly recommend it for any controller players.

Highly recommend on anything you get. And if you have the app you dint need to ket track of the receipt it keeps it in file for you.

I had a headset I recently purchased break and either the geek squad protection was able to exchange quick and easy!

Awesome warranty! Best Buy honors it with almost no questions asked. They just need to know why you’re returning it but they aren’t going to deny your return. It has gotten more expensive over the years but it is still worth it for some items that are known to fail such as gaming headsets and controllers.

Never buy a product without it. Sure, you could use the manufacturer's warranty, but this protection plan just makes things easier.

Highly recommend on anything you get. And if you have the app you dint need to ket track of the receipt it keeps it in file for you

That's why I love to buy from Best Buy every where yiu go they offer yoh 1 year warranty. Best Buy offers you 2yr warranty. A great Purchase.