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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6600 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 6,600 reviews
  • Rated 5 out of 5 stars

    Efficient and Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently opted for the replacement plan for my device, and I must say, it's been an incredibly seamless experience. The process of registering and activating the plan was straightforward, and the customer support team was exceptionally helpful and responsive. What impressed me the most was how efficiently they handled my claim when I needed a replacement. Within a short period, I received a brand-new device, ensuring minimal disruption to my daily activities. The coverage provided by this plan gives me peace of mind, knowing that I'm well-protected against unexpected damages or malfunctions. Overall, I highly recommend this replacement plan for anyone looking for reliable coverage and outstanding customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily replaced my controller when it broke. Got a gift card to get a new one instantly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Starfield

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking controller,feels even better.attention to detail,color scheme a+

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good stuff

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Good to have for sure. Never had to use it but it's good to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Xbox series X

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed by how much it enhances the sound on my headset

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly as Advertised

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan was exactly as advertised. I brought my product back and they gave me a new one. No hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son the big gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was very happy to be able to get this coverage for his stuff.And he really appreciates the option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Favorite protection plan available would recommend 10/10 times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love their service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my brother a Xbox controller & it started having issues, we brought it in , they helped us & we were out if there within 15 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Saved the Day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy I made the additioanl add on of this service when I bought an open box item. It truly made things much easier with getting my soundbar fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    havent used yet and hopefully wont need it. but good to know its there is product breaks down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dads gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my dad for christmas. He loved it! Says its much better than his last gaming keyboard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad replaced my Gaming Head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic, took my old head set in because of a broken part, and due to it not being in stock i received a gift card for the amount i originally paid and was able to get the newest version of my head set. There were no issues during the whole process and they made it easy. 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as descibed love that it has lit keys and mouse speed is adjustable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfort keys

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design fits well on the desk plenty of room to work around.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Works as designed

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great keyboard! Fully functional and simple. Budget friendly, the keys sound good and not loud like a mechanical keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added on protection for my PS5 controller. I usually don’t add anything extra on, but what convinced me this time is that I can get a replacement within two years whether or not my controller has issues. My friends and I drop it constantly (by accident of course) so for me, this add-on is worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox elite controller completely replaced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time using the protection plan, and it worked great. I brought in my controller because it wasn’t quite working all the way and they replaced the whole thing and had it shipped to my house in a few days. No haste and was quick and easy. I even got the protection again just in case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great quality no complaints here really loved my experience

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    GSP IS GREAT

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] GSP is always one of the BEST things you can purchase as it has replaced many of my purchased items.

    I would recommend this to a friend