Customer Ratings & Reviews

Good warranty for the money, will buy again. For headset.

Totally worth it. Accidents happen, and this plan gives you that cushion if something goes sideways. Geek Squad makes the replacement process smooth and fast. It’s especially great for pricey tech or gear that gets heavy use. You hope you won’t need it, but when you do—it’s a lifesaver.

[Employee of bestbuy] If you have the chance to add the warranty to your products, definitely do it!! It’s inexpensive and worth it. My product was defective after the year warranty with the manufacturer so I would have had to buy a new one. But with the warranty I purchased in store, I was able to go back and get my item replaced in store! The warranty’s vary per product, so make sure you leave knowing which one applies to your product!

Always comes through for me. Every product that Ive had issues with they would help with and I would be happy with results.

It is a very good product worked with them before easy return and new product

Have always had a great time with them helping me and get customer service with geek squad

Always helpful to have... makes one that is anxious a little calm.

Have bought several electronics and with its warranty backing the product up. Any issues arised in the past the geek squad always knowledgeable and ready to help. Highly recommend this remote

purchased for my office i needed a new one. works great

If you ever had thoughts about getting the 2 year replacement plan on all product $75-$99, and decided not to, let me ask you this, Do you still have that product? Has it been less than 2 yrs? Are you noticing any performance loss, or weird bugs? If so did you get the 2 yr replacement plan? If you said, No, I’m sorry if you like that product you bought, and needing to get another one you will have to pay full price again. If you were smart and purchased the 2 yr replacement, no matter the situation with your high dollar product, you can take it back before the 2 yr replacement date expires and receive a replacement for no cost to you, or for a small onetime payment as your replacing your product for free, get another 2 yr replacement plan and continue the great service Beat Buy offers to all there customers, it’s a Win, Win.

invest to not regret later that you did not buy this just to try to save a dollar or two. It's a really good thing one day the unfortunate happens and you will regret it.

Always a good choice to buy protection, especially for electronics. You never know when it you are going to need.

I will always purchase the product protection through BestBuy.

Geek squad is the best period.............. Love geek squad

Insurance for electronic equipment at Best Buy amazing

This is a good Protection to have for your product at this price.

The insurance policy through Best Buy is the best policy out of all the major retailers. It’s essentially a no questions asked replacement of any defective device. I purchased an Xbox elite controller, after a while of heavy usage the controller had started to develop stick drift. I brought the controller and insurance information and was essentially told to get the replacement off the shelf. I ended up purchasing the policy on the replacement controller in case it also gets stick drift. I am very pleased with the policy and highly recommend people purchasing it with their electronics

I would never buy an Elite controller without picking up the 2 year Geek Squad Replacement plan, I haven't a controller yet that hasn't started to show major wear n tear or worse yet a complete failure of mechanical operations in the Bumpers moreso over the triggers but mainly the RB (Right Bumper) and its the most frustrating thing in the world when your trying to fire a rocket and the button your pressing doesn't respond accordingly, even after 3 attempts so I pack all the controller parts up an take it back to BestBuy and they take care of me, no issues.

The agents mounted my tv and everything looked right

Great insurance for your purchased products. Highly recommend!