Customer Ratings & Reviews

gives me a peace of mind knowing that my dualsense edge controller is protected

Works just right.. geek squad always comes through.

Never a bad idea to have extra protection on your purchase. Hate to have to buy the same item twice.

Some products are built to last and sadly others are built to last just long enough for the next models to drop so it’s important to research and know which companies do what. If you spend 8 hours a day using something then you probably need extra protection on it. Results vary from person to person. For instance, if you have a gaming channel, it doesn’t matter how gentle you are with your controller when you cut down 10000 trees a day in Minecraft you will wear out that stick and button and it will start to drift or stick on you and be useless for a clinch shooter game. Or if you’re a food guru fitness nut that eats 6 meals a day you probably use your blender way more than most people for shakes and food prep so it WILL wear out faster than advertised so it’s smart to pay a bit extra to get the 2 more years warranty where the guy with the gaming channel that only uses his blender once a month to make margaritas probably doesn’t need the extra protection. So think about it’s cost and how much of a problem it will be to replace if it breaks and decide what extension warranties are right for you.

Worth it 100%. Ive never used anything more than the protection plan for controllers. As a parent of sub 10 little boys, its been esential.

It’s perfect for replacing controllers with stick drift. Just bring it in and they give you store credit to buy a new controller right then and there. All you have to do is spend $20 on 2 more years of insurance. Amazing service.

The geek squad are world renowned and have provided great help all the time.

Geek squad always comes through on their warranties

Always very helpful and if you know stuff breaks so it's great to have in case needed.

Best Buy has the most amazing protection plans. They are so helpful in communication so customer worthy when it comes to tending to us just an amazing job they do.

Well worth the extra money, cause if it breaks you won’t have to purchase a whole new one.

Great and fast service. Fullfilled protection warranty. No issues.

BEST PURCHASE EVER!!!! I never realized how fast my son was going through controllers until we had to start using this warranty. He currently has the Xbox series X and previously had the Xbox 1. Well the controller is compatible with both consoles so I didn’t lose my control with the warranty, thank goodness. All he does is return the malfunction controller with or without the receipt (they can find the warranty under the phone number making it extremely easy if the receipt gets misplaced). Then when you get the new controller you purchase a new warranty for $20-25 and you are all set again. It has saved me alot of money. Did I mention how much I LOVE IT!!!

Yes it is. If you got an electronic like a gaming controller that you know might break, you can return it and get a new one.

Geek squad is the best they replaced my broken controller with no hassle whatsoever

I am so glad of have a habit of buying the protection plan on all of my electronics. My son was using the VR headset for the first time and lunched forward, crashing into my desk. He was fine, but the desk and the headset, no so much. Best Buy replaced the VR headset without question. Now if i only had a service plan on my desk from the furniture store.

Geek squad for the most part are very hopeful and it’s quick sometimes. If you have an appointment it’ll be faster. The wait time does take a while which sucks

This was the replacement of a headset that was damaged. I always recommend getting the warranty for small items. I was able to bring back the broken item, get it exchanged and was on my way within 5 minutes. I’m not sure why anyone wouldn’t want this service. The pros at Geek Squad are always quick and professional, and make the exchange process hassle free.

I always get the protection on my controllers and headsets. It has saved me more money than the original cost of it.

Geek Squad protection is like car insurance. Don't drive your expensive electronics without it. I used to spend $60 on a new controller every few months when my triggers or my joysticks stopped worked. A $20 Geek Squad protection plan changed that. Now when they break in a few months, I can count on Best Buy to swap it out with a working product, buy a new protection plan and keep it moving. For items that experience wear and tear, there's nothing better.