Customer Ratings & Reviews

Item works just as expected Nd everything is happy over

Good Product. Price was right and it worked as it should

I never needed this for the device I purchased I don’t even remember what I purchased

Terrible customer service reps, went to return my Controller this associate with the Starbucks drink and choker decides to act smart and say I should’ve stood on the line, there’s 2 lines and I did not know I definitely would love to speak to her again, but none of your morning associates are welcoming nice terrible customer service please get rid of your morning crew downstairs near the customer service section all 3 women are nasty, nasty attitude nasty demeanor terrible overall

I believe the 2-year Geek Squad plan is too expensive and unnecessary.

Hard to get the replacement plan honored. My elite controller started having issues after a little more than a year. Thought no big deal as I had the accidental replacement plan. Got online to their support chat to see what I needed to do. Turns out the rep stated that I just needed the controller and to bring it into the store. Well I brought just the controller in and had the exchange rejected since it did not have the original accessories. Went back online to their chat when I got home and was reassured that all that was needed was the controller. Went back to the store the next day with the chat log however still was rejected. Cutting my losses at this point as this replacement plan was not worth the cost

Decent for the price. I loved it I loved it I loved it

PS5 controller. They didn’t cover entire price, didn’t offer repair, and made me drive 25 minutes to another store. Worse deal ever, don’t fall for this scam

Great product. It still worked after 1 year and 10 months.

Geek squad can do the work when they want. If its scheduled than you are good to go, if not..

Decent protection some products come with a warranty

They could gave better services then what they do especially Westbank

I haven't use this yet so I can't say much about it. I hope they can help me I I need it.

I was Sold a faulty product and it had to be replaced in less than 90 days. They said that consumed my warranty and now I will have none. Extended warranty is a way to rip people off! PS4 gives a 90 day warranty on the product to begin with so that warranty covered my product not the extended warranty I paid for separately and I am now screwed out of. Stop selling your false coverage and stealing peoples money for nothing in return

I don't like that we have to pay every time we change the products because they no longer work

They suck. The team members in this department has always treated me like they hate deeling with me. I bought a samsung galaxy s24 ultra cash, spent over $3,500 that day and paid for them to put my screen on. There entire attitude was like i hate my job. Except one guy. However the store people are absolutely awesome. They're not as helpful as they use to be but they are still very helpful and some what knowledgeable.

Kinda expensive but worth it if this $200 controller decided to give out on me

clearly states that the warranty you are purchasing "enhances and extends the manufacturer warranty" FALSE. It does not extend anything! Just adds the convenience of using best buy for repairs and or replacement. This is straight from the best buy customer service rep I just spoke to. Isn't misrepresentation a form of fraud??

I haven't use this before so I can't say much I hope they can help me if I need it.

? Think I need to use this very soon. Wonder if it will be worth it.