Customer Ratings & Reviews

Its only good for one time use. Once i return & exchange another Playstation 5 controller. Due to the analog stick drift problem. I needed to pay another $20 protection plan. Smh

There was literally a used controller in it and is missing buttons! Says I missed my window to return it! Im a travel bartender so i got it and had to leave town for a over a week and when i got back all i wanted to do was sleep and watch netflix. When i finally opened it.... to my surprise was a used not functioning controller. Thanks best buy..... great customer service.... tried to add a picture and just keeps failing..... big surprise....

Didn't get was advertised,asked about if I needed to use it,told PC would be sent out for repairs,when I bought this I was told it would be repaired on site.False advertisement

I thought the 2 year warranty would last the 2 years and not end the day i replaced my controller, if that was the case i would’ve gotten the cheaper one

Manager at Best Buy Montclair was trying to force me almost a full balance of a new controller. When I already had an existing extended warranty. I was lucky another manager jumped in and took care my concerns

This product was released in November of 2019. I purchased my controller about January of 2021 with a 2 year Geek squad replacement that was $60. In March of 2021 my product was faulty, I attempted to get it replaced but was told Best buy would no longer receive the product as it was discontinued. Why offer a 2 year protection on a product best buy planned on discontinuing. I was ONLY offered store credit. My intention is to purchase a controller. Now I have $240 in store credit with no need for anything from Best buy. Extremely helpful customer service but this entire experience has been awful.

It's nice to be able to come in and trade out a messed up Xbox controller, but apparently it's only good for 1 month even though you buy a 2 YEAR plan.

To expensive and Best Buy manager in Winchester, VA made me use my warranty on a headset that was shipped to me in NON WORKING CONDITION from the factory.

My product was faulty to begin with but still had to use my expensive protection plan

decent purchase. would not get again as i didnt use it.

Policy is super inconsistent depending on who you get at the return desk

I don't like them they are dishonest and I dnt think they work's with there potentials

Not worth it, rep pressured me into getting it and then oversold it after I agreed

Some how returning a defective controller (drift) within the standard purchase return period does not warrant a refund or continuation of the warranty on the replacement. Very disappointed!

Okay i do not like it but i now some one eles will like it

Worst money I've ever spent. Bought a Nintendo Switch that broke 9 weeks later and Best Buy found a way to get out of replacing it with the replacement plan I'd purchased. I'll never purchase any of their protection plans again.

Was treating very poorly at this location in Brentwood Mo

They said my sons Nintendo Switch would be repaired in 2 weeks. I’ve waited nearly 5 so far and there has been no update given to me.

Expensive coverage, hassle to use. Everything fails soon after coverage

Agent on phone set up in home appointment with 8 hour window. I sat home for all 8 hours. Nobody showed. I called and they didn't even have record of my appointment. They charge a fee if you cancel within 24 hours, but they can waste 8 of your hours for free. And the phone tree to get help was awful - talked to 3 agents. And they were jaded.