Customer Ratings & Reviews

Geek squad raided my house they said I didn’t pay my taxes I’m in jail.

Amazing for any defects you encounter with your devices.

Worst product yet to crud today cant get it to update nothing honestly dont buy from best buy. Cant even post photo cuz they wont let me.

Nice remote like the protection plan bought instore

Some years ago there was an option to get the 5 years protection plan now 2 years factory offers 1 year.

Bought turtle Beach headphones on October 7th, but then had to return them because they had a missing screw which caused them to break on December 14th. Even though I'm still within 90 days of purchase I lost my geek squad 2-year replacement. I Felt like I paid half the price of the headphones for replacement plan for nothing. So I have my headphones replaced but I lost the warranty I paid for.

over prices to say the least. Geek squad arent even geeks, barley know what theyre talking about.

Don’t really care for the concave design. The design make it harder while playing driving games…

Price went up significantly. At almost a 1/3 of the original product, it makes it not worth unless you have little kids or a high likelihood of the product being damaged while used.

I’m mad this does not include physical damage it’s the biggest flaw about this service.

Paid $260 for a Xbox elite series 2 controller with this warranty. It broke after 6 months. Yes the warranty allows you to receive a replacement controller, but the coverage doesn’t transfer over. So I had to buy another service plan. So this 6 month old controller has cost me $320 now. Read the fine print

Great sound for music. Great cancellation. Design is terrible. Bands will move and will not charge because it won’t make a connection. The right ear speaker is broken after only 6 month. Callers can’t hear me do to background noise.

Items never in stock have to pay more for different products

Not worth the money - never fixed anything - caused more problems than what was the original issue - horrible customer service and beware- your technology is NOT safe in their hands - incompetent across the board. BEWARE!!

For repairs I do not recommend it but to make an exchange

For repairs I do not recommend it but to make an exchange

Not really sure why its wanting me to rate something i do not own or can even see what it is? If its the blender i own one not sure if its this one but its loud as hell and would try for one that doesnt make you leave rhe room when you use it.

It’s a very nice and very good service by the geek squad

The customer service member placed the warranty on the wrong item. Didn’t find out till I needed to use it. Was clear on the product I wanted it for. Why would I want to place a warranty on an item that’s less than 20$ ?

Purchased this product for myself better than expected