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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6640 reviews

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 322 Showing 6,421-6,440 of 6,640 reviews
  • Rated 1 out of 5 stars

    Don’t get this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless. All they’re going to do is give you the money back once for the controller

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got defected product now i got to wait for it to be repair rather then ot being replaced

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sad delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy, ordered a elite xbox xontroller and its never worked. Wont connect to xbox

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Protection - ridiculous price increase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Geek Squad Protection for years and then they doubled their prices... not going back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller was not good enough to resell to anyone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great if you buy the long one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got to use it so buy the longest one possible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ghost squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not answering phone; hangs up on you after going through prompts.. PLEASE HELP

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Is Not What It Seems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the worst service I received what I would recommend it to replace your item

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of geek squad at all and it's just one big money grap

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total Tech membership is a $200 scam.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection plans are over priced and not worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't get suckered in.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it.................................EVER!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DVD player stopped working and I took it back to the store where I purchased it they refused to honor warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I recommend it only for your own benefit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They give you many excuses and do not respond to your help as you imagine when you make the purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I recommend it only for your own benefit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They give you many excuses and do not respond to your help as you imagine when you make the purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to use a warranty for a broken item but since I didn’t return it they told me I couldn’t use the warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEST BUY SHIPPING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received my item late!!! Not happy if you stated my item will arrive on time . Then you should make that happen!! Not late!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen Warranty?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not return my warranty? I used my warranty after my product was damaged but it should be a 2 year warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience by far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience with trying to get my money back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Protection only replaces 1 controller!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can only return the Elite 2 once, if it breaks (and it will) you have to buy the protection again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely wack its just not great and i was disappointed

    No, I would not recommend this to a friend