Customer Ratings & Reviews

Geek Squad plans are definitely worth their money, they’ve saved me more than once!

Really glad I added the Geek Squad Protection Plan. Stuff happens, and it’s nice not having to worry about repair costs or headaches if something goes wrong. The process is easy, the staff is helpful, and the peace of mind is totally worth it. Would definitely recommend.

I ordered the Sony DualSense Wireless Controller in Chroma Indigo from Best Buy and was blown away by the same-day pickup option! The ordering process was seamless, and I was notified immediately when my order was ready at the Woodmore Towne Centre, MD location. Talk about fast service! This controller is a game-changer! The haptic feedback and adaptive triggers really elevate my gaming experience on the PlayStation 5. The Chroma Indigo color looks even better in person! It's super sleek and vibrant! Best Buy made this whole experience so easy. Between their excellent customer service, quick notifications, and reliable same-day pickup, I’ll definitely be coming back for my next gaming accessory.

Had to bring back my controller and exchange it because it started breaking one year in it’s worth buying this.

Nice flat keyboard that are not raised too high. I feel comfortable with the flat bow buttons.

I would buy this if your item starts to break and your warranty is still active, you can exchange it.

Anything you buy make sure you have a warranty, it may save you

It’s always good have insurance or warranty on everything you buy

Great product great service protection. Great coverage for your device.

Great warranty, I appreciate Best Buy offering this on their products

I highly recommend it if you need help with anything

Really comes in handy with the Xbox Elite Series controllers since they have stick drift and bumper issues frequently. Just get this each time and easily swap out for a new controller when they inevitably break.

This keyboard has been my favorite! Love the soft click keys, ease of wireless, the battery lasts so long.......Love it!

it works very well and my son is happy with it. I recommend you get it.

Been using Geek Squad for pretty much everything I get from Best Buy, honestly the smartest decision anyone could make, super efficient customer service response

Nice keyboard and it’s water resistant definitely recommend as an affordable keyboard

It's an excellent idea to protect my controllers with a warranty, but I think I'm not going to need it, the controllers look so great.

The Geek Squad is always helpful online and in store, even if you have not paid for service. The in store representatives are always willing to help.

Haven't had an excuse to use this yet, hope I won't need one

Best service you can get HANDS DOWN! They will be able to help you with any issues that arise