Customer Ratings & Reviews

This good service for low price!!!!! I use this series for Protection Elite 2

The GSP plans and their variants are pretty good. I do feel like there's room for improvement, though. 1: certain devices get replaced with a refurbished unit, such as Microsoft Surface devices and Nintendo Switch devices. This by itself would not be a bad thing if receiving the refurb didn't fulfill/cancel the rest of the plan. 2: in some cases, you end up losing data unnecessarily. I had an HP laptop that for some reason the battery could not be replaced. I wasn't really given an opportunity to request the device back so I could at least get my data.

Andy was very patient and helpful with helping us choose the right laptop we need.

Always able and willing to help with whatever is needed.

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! They will absolutely replace the item if it cannot be fixed or if it has needed to be repaired a certain amount of times.

all tech should be protected, so i highly recommend this

Great service if anything happens to the product, fast and easy return process.

Good to have for issues my future IT tech wife can't fix for me yet

We've had the misfortune/good fortune of having to use our Geek Squad replacement policy for a refrigerator and coffee maker. In both cases, we had to get the full purchase price of our original appliance applied toward a replacement. Ther replacement process was completely pain-free, and I now buy this policy with any kind of major purchase for the peace of mind.

Fixing to try them out just had a Xbox remote go out

Great program when you need it. Have easily replaced multiple controllers.

Why doesn't this tell me what I am reviewing it just ahowed a picturebof aome black random shapes, which I didnt know what they represented

Geek squad has always been a good option. Have never had any issues with their services.

Ive had to call them before to get help with my laptop and they were super friendly and helped me no problem! They seemed happy to help and did not seem annoyed like most people do that come to help with anything.

Always recommend so far they have stayed consistent on staying behind their warranty. Never have hidden fees and always honest and helpful

Love the Geek squard replacement service. I always purchase it when i get something from BestBuy. It saves money and time.

Great buy for the price no regrets at all. Everythings works as intended

It’s a great coverage to have!!! Mostly for 2 years and it covered and expensive control once it broke!!!

It is the best service to have for electronics and of course my PC and TV.

Was great service when I had my washer under warranty