Customer Ratings & Reviews

I bought this for the color to switch colors . The controller feels good on the hands.

My PS5 controller was drifting so I came by and replaced it. The staff was amazing as always and I got in and out with a new controller in less than 5 minutes.

Love this controller ! Super reliable and customizable.

Very helpful. Able to change out contoller when too much wear and tear for new

The best warranty for a controller like this, I’ve replaced it a couple times already and it’s just the cost of a new, regular wireless box controller. If you play competitively this is the controller and warranty for you!

Worth the money if you don’t want to run out buying more controllers full price!!

Pricing is affordable easy and hassle free return would recommend

Best Buy has the best service plans for their products, that’s why I shop here for all my electronics

It feels comfortable for long hours of gaming and the buttons are accessible. I love the color.

Gives you a great piece of mind when using your purchased products. I added it to my xbox controller in case of stick drift.

I was feeling my Xbox elite controller a little off so I took it to a geek squad member. Recommend me a new controller and now I’m back playing online. Stress free, no going back or forth. THANK YOU

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

Geek squad service is always excellent and worth getting for devices that may require additional support if used a lot.

Need to have for kid and adult items things can always go wrong but with 2 year warrenty Best Buy is always helpful with a return or replacment

I really love having this protection. It only took one damaged computer with no policy to convince me of the value. When I have needed help from Geek Squad, they have done a great job. Fast, professional, efficient.

I usually get the replacement plans on items that are $150+ just to be on the safe side. I had no issues when coming in for a replacement for my xbox elite controller. I highly recommend on these types of things that can be easily broken and accident prone.

Handled everything appropriately and conveniently.

Don’t but a product with out it. Cannot put a price on piece of mind. Knowing my product is covered make me feel much better about buying higher priced items, and Best Buy is truly hassle free making the overall experience an enjoyable one!

They have always replaced any items of mine for 100% of the value at which I bought the item at amazing service love these guys!

Awesome insurance super awesome store I love best buy