Customer Ratings & Reviews

I always recommend an backup then none! With protection or whatever u want to call it it better and indeed to have

Any time that I have had an issue (and there hasn't been to many tbh) they have come through with flying colors. My items have been promptly fixed or replaced. Will always ad the warranty to my Best Buy purchases!

I had to return this item but the geek squad made it effortless. Thank guys. Keep up the good work.

The Geek Squad member was very helpful. Great services. Help me with my purchased history and was very professional and quick.

Best service you could ask for. The employee that helped me, went above and beyond. Definitely worth the service!!!

Always worth getting especially for electronic. If something happens you you can exchange for a new one thats if they still have it.

Our tv’s picture went out and luckily we still had warranty. Setting up the appointment was quick and easy. The service technicians were friendly and arrived on time. Unfortunately, they weren’t able to fix our tv but offered a replacement for the same value. We were able to buy a new tv and just had to pay the difference on the upgrade. It was perfect!

This is a nice feature for the PlayStation controller. But unfortunately, Sony does not provide a fluid amount of this product. It’s very hard to get I’m glad Best Buy has it more often than others.

I love Best Buy warranty protection! This is one company that I can honestly say stands behind their warranty protections without any run arounds, headaches, or hoops to jump through. I have had to unfortunately return a couple things throughout the past 10 years or so under the product protection plans, but thankfully Best Buy has always made this as easy and pain-free as possible.

This is a great service if you like warranties this is a good thing to have

Worth the money , they will replace whatever is broken or fixed it

I had to buy 2 HyperX headsets before I before I bought these Astros and I could say it these definitely last longer.

Purchased for my grandson’s Xbox controller Worth the money especially since it’s going to get a lot of use

Very good service. Efficient and effective. Excellent.

What isn’t clear when you purchase this replacement plan is how exactly it works. IE you buy a 2 year plan for $60, your controller breaks in 92 days, you can get a replacement for free. However, your 2 year plan is now done. You have to pay $60 to restart the plan. Still saves money on a $180 controller.

Recommended, as Sony has cheaped out on replacement controllers. I am on my second replacement, after the original worked well for many years. First replacement fell to controller drift after 1 year and is not usable.

I prefer to buy the protection plan (the longer protection the better) because if something happens to the product it will get fixed or replaced without me having to spend the extra money on buying the same product again and if I don't use the plan oh well, it's better to have it than to not have gotten it and something happens and I'm out that money on the product.

The Squad and protection is top tier and mind easing! Be sure to get it!

The employee was super quick and helpful with getting my PS5 controller and in the color I wanted!! They also made the transaction quick and easy so that I can get in and out quickly so that I could go home and try out my new controller!

This will forever be my go to. Love the protection and not having to worry