Customer Ratings & Reviews

Usually purchase these replacements for most of my items at Best Buy because of the added protection in case something goes wrong. Had to use it one time on my stereo headphones for a listening device and the process was easy. Best Buy came through with the replacement product with no issues. Great insurance to have just in case you might need it.

Great service and easy exchange. Always buy the insurance.

Warranty was quick and easy to handle. Would recommend getting warranty only items.

I needed a tv replaced because it stopped turning it on. They gave me a gift card for full value of the TV. Always get the protection plan

The insurance plan is perfect for items over $100.

Excellent customer service every time I shop on 86th street in Lexington. Always fast help and the staff explains everything well when it comes to using the products.

Overall great service very kind to me and they also know how to handle their clients very well.

[Employee of bestbuy] Protection is the best in the business basically anything that happens you get another controller. Button sticks stick drift broken button

Best Buy is simply the best. Thank you for your great customer service! (Geek Squad)

Seems to be a great way to cover Xbox controllers nowadays as they are rampant with stick drift. best buy never fails me.

hopefully I won't need this for a nice long while

Awesome service! They took my return for a new controller, no questions asked. Highly recommend!

Geek squad must be the best at taking care of their customers, I’ve never had an issue with them, always when my stuff doesn’t work and my warranty is still active I get it replaced brand new

Quick and easy service for my Return i Think Best Buy has the best coverage

The best, just to be protected and covered because you never know what happens.

I always get the insurance coverage when I purchase at Best Buy. It makes life so much easier and I breath easy that my item is covered for at least 2 years.

Always a great help! Warranty for the controller has saved me so many times when my controller stops working or accidentally breaks

So worth it! Wouldn’t add to every purchase but definitely worth it on items that get a lot of use or are larger cost. Going in and getting a replacement is super easy. Have used it several times on different products and has been east and hassle free each time. Everything is easy to keep track of in the app and they don’t require any paperwork.

Haven't used it yet but i know it will be very useful when i do!

Excellent purchase because in two years I can bring it in and get a brand new one.