Customer Ratings & Reviews

I purchased this in case anything happens cause things happen even if we try to prevent so I love my items and had to get this and thing this was a great idea really important thing to do when making a purchase.

easy to use and most importantly easy to understand the policies, love working with them

Geek squad has always done right by me! If they can’t have it fixed quickly, whatever it may be, they’ll just replace it. Very hassle free process. Love geek squad.

Got this for an Xbox controller. $20 is cheaper than a new controller and I had to replace my first controller within 6 months due to my dog dropping a baseball from the couch on it causing stick drift.

Worth the money at best buy for sure, no issues easy exchange.

Bought it for a switch controller. The ‘A’ button started sticking and they let us trade it for a more expensive controller, just had to pay the difference. But then also had to pay for a new service protection plan. Worth it though instead of just being out the $50 controller.

I love the customer service at the Brandon location.

I decided better be safe than sorry. I have purchased this plan many times before with important electronics. Gives me the piece of mind that if anything goes wrong, i can replace it with no questions asked.

I decided better be safe than sorry. I have purchased this plan many times before with important electronics. Gives me the piece of mind that if anything goes wrong, i can replace it with no questions asked.

Purchased the 2year warrenty for a ps5 controller. $20 for the insurance and can get a brand new controller any time in the two years

Its the bestest like Nicki Minaj said but i just really want that giftcard.lol

I’ve used GSquad numerous times and haven’t been disappointed ..I’ve had accidents with my controllers before and got it replaced with no hassle. I would definitely recommend to get along with your devices.

[Employee of bestbuy] Always protect the product never know what will happen

I can hit it with a brick and they would replace it

Been an easy job anytime weve had to make a claim on the protection plan. We have the total tech yearly membership and have had to use it a couple times. Super easy process.

Literally saved me 80$, just got a new controller and it was damaged while moving. Smart coverage! For 20$ get a new 80$ controller

All buyers should seriously consider acquiring the extra insurance.

The agents helped me out quickly and were very kind as well.

My controller had a problem with a button and they replaced it right away. The purchase was saved on their computer and I didn’t need my receipt but had it just Incase.

Whenever possible I purchase Geek Squad Replacement. In fact, I have had to use it a couple of time and Best Buy has been great in holding up their end of the deal. Highly recommend it.