Customer Ratings & Reviews

Love this option for controllers consider they are very easily broken or just stop working. This eases the burden of having to spend tons of money again in short time

The Geek Squad support is nice to have. Fortunately I have not needed it recently, but a year ago my Oculus game quit working. Because I had the Geek Squad support I was able to receive a brand new unit for no additional cost.

That controller is so cute, but I will buy more and more

Always add on the protection! Always seems to come in handy when you least expect it

Normally don’t buy extended warranties. But PS5 controllers seem to have stick drift after only 6 months if use and PlayStation customer service is the absolute worst so not taking any second chances with this purchase. Although NOT cheap getting it for the peace of mind!!!

100% recommend purchasing the geek squad replacement option on any controllers because the service was so great. My controllers bumpers stopped working and they switched it out with a new one.

Just get it! It'll save you so much money later on. Accident and defects happen.

great controller overall but get the 2 year protection, youll definitely come across stick drift within that time and you can exchange it for a new one. This is why geek squad is so good... You can choose to renew the 2 year at that time, so basically you just pay 20 bucks for a new controller. im on my 5th controller in 4 years, but aggressive on the thumbsticks.

Great and quick service, my controller was defective, and I’m glad I put the insurance, for which geek squad helped me replace in a quick way

I will say I've never used this before but I purchased this on a PS4 controller and one day one of the buttons had come off the PS4 controller and I took it into Best Buy they weren't able to do anything with it other than do a even exchange I was so excited so I decided to do The Geek Squad warranty once again

I thought about it first about having to pay more for protection but then realized it was for my gaming . So I decided to pay that protection and not my girlfriend now she’s pregnant

I have used this, it’s no questions asked, and I appreciate the no anxiety upgrade when I have a broken product. It does cost a good amount, so I’m choosy about what products I sue this with.

I purchsed the 2 year replacement plan for my xbox contoller. I love that if my controller breaks I can get a replacement at my local Best Buy store and get back to gaming.

Very much worth it. They’re always quick and easy to replace what I need and the price is a little high but much more worth the trouble of not having the warranty

These wireless head phones work great. They really keep the outside sounds out and have a good clear sound. The first pair actually broke after 3 months. The microphone just fell off while I was using them and I was not hard on them. I had the warranty so they were easily exchanged for a new pair

My turtlebeachs always break so figured it was time to get some protection.

Great experience. Had really bad stick drag on my Xbox controller and I went in since I had the geek squad protection and they gave me a brand new controller. Definitely recommend getting it.

Best Buy is amazingly a wonderful play to shop. Love the service!

for many items we generally purchase the geek squad warranties..they are always helpful!

This warranty is great for any electronic product. With this replacement warranty, most claims won’t require you to purchase a new device/product. You’ll only be subject to buying a warranty which comes in handy for things that wear down fairly quickly over time (like gaming controllers).