Customer Ratings & Reviews

The customer service team is very helpful and friendly

I'm a person that breaks things all the time and this has been my saver for everything.

Protections plans are “just-in-case” plans. You never know if something were to go wrong! Being ahead of the game and getting this plan is a life saver! Quick and easy in-store exchange for same item or store credit, hassle free! Definitely recommend to everyone

Extremely glad I got this for very expensive headphones that quit working over a year after purchase. Quick and easy process.

Persistent in great customer service spectacular response

I always always always get the protection plan and feel confident purchasing refurbished items from best buy as well

Never had an issue with them. Resolve your problems quick.

Nothing easier than just walking into Best Buy and walking out with a replacement!

If you are using this for PC gaming & are running Windows 7 or 8.1 - it says in the description "some functionality is not supported" - so I asked under THIS AD, unfortunately AFTER I purchased, what was not supported exactly. Here is the response: "Functionality not supported under Windows 7 include Bluetooth wireless connection and customization features supported by Xbox Accessories App." It was answered by MicrosoftOutreachTeam So PC gaming was out basically for my purpose. I decided to try on my Xbox just because I had it. So here is the review: I have the ORIGINAL (1st generation) Elite controller & by far THAT one surpasses this generation. For some reason the buttons would not stay mapped using the app feature. A couple times I had buttons swap function (based on app mapping) while playing. So I truly believe the major malfunction with this controller is the app connection. I have never had a single problem with my original Elite. Overall the controller itself - built was fine - I believe overpriced for sure. I actually wanted to buy a 2nd one of the original for back up because I use this specifically due to a permanent wrist injury. Pulling the normal triggers would start to hurt after while - so this setup COMPLETELY fixed that problem. I could finally play games without wanting to cut my arm off within 20-25 mins. I did return this controller.

I always buy guarantee on headset beacuse my kids use them every day

Very quick in resolving my issue with my vacuum. Got credit back since my vacuum was not in condition to be fixed. Love the good customer service from geek squad.

Nothing better than walking in and getting a replacement no deductible just awesome keep it up your warranty and exchange policy is without a doubt the best

Always buy the coverage, I have 4 kids and believe me something always breaks. Warranty has me cover and don't have to think of buying a new item.

I use this every yr for my son's PS4 headset. He now has a headset for his PS5 and I got this for it. They either break on their own or he ends up breaking them somehow every yr and it never fails. So basically I buy a new headset for $20 ea yr that's worth $100.

Highly recommend using the insurance, especially for offestting the cost of stick drift on console controllers.

I recommend getting the warranty I’ve replaced my controller 3 times and yes every time you replace something you have to purchase the warranty again but it still better than paying full price.

This geek squad 2 year accidental replacement warranty plan is a blessing. I've noticed that all my video game console controllers end up drifting. With this replacement plan, I can be at ease and the price is really cheap when you divide it by the 2 years.

Really good might use it soon to be fair cuz dog or something had happen to cord of a headset product but that's ok it still works and the coverage is always replaceable.

Awesome product still going? Would buy again if needed another.

This is the only way to go on electronics these days. There are way too many things that go wrong and a 2 year warranty is essential to me. I like the fact that they keep it under your phone number when you buy it so if you lose the receipt they can still look it up.