Customer Ratings & Reviews

Wonderful service! Geek Squad has the best customer service and repair team ever. I don’t trust no other repair/ fix it service to work in my electrics.

Great customer service! My service tech was diligent on fixing my washer issues the same day!

I love geek squad they are reliable and efficient they make sure to check double check and give suggestions

Definitely appreciate the service of Geek Squad definitely a company I trust

Thank u for the best service. Always appreciate you all

Protection is helpful to have with expensive devices.

Worth every cent. Imagine something unfortunate happens to your product. Geek squad protection got you

Pricey, but fast replacements make it worth........

Pricey, but fast replacements make it worth........

Pricey, but fast replacements make it worth.......

You cannot go wrong purchasing Geek Squad protection. I have only had to use it a couple of times over the years but I was happy each time that I had purchased it. Would highly recommend purchasing Geek Squad support on your purchases.

Useful. Great protection just like a condom. Really good

Absolutely fantastic, took my old head set in because of a broken part, and due to it not being in stock i received a gift card for the amount i originally paid and was able to get the newest version of my head set. There were no issues during the whole process and they made it easy. 10/10

This protection plan is absolutely worth it! It offers excellent coverage and gives me total peace of mind for my purchase. The claims process is straightforward, and the customer service is responsive and helpful. When I had an issue, it was resolved quickly and without any hassle. It’s reassuring to know my investment is protected, and the cost of the plan is very reasonable for the value it provides. Highly recommend this for anyone who wants reliable and stress-free protection!

I buy GSP on all of my items. It's a great value and keeps me from being disappointed in a purchase if anything goes wrong. I had an ADH plan for my Shokz headphones. I forgot them on the back of my bicycle, they fell off and got run over by a car. Thanks to the Geek Squad Protection Plan, I was able to get a brand new set for no additional cost. Thanks Best Buy!

Have not used it yet but i seen straight.i may see what the geek squad is doing

Geeked squad are the most reliable tech people I know I highly recommend them to everyone

Added on protection for my PS5 controller. I usually don’t add anything extra on, but what convinced me this time is that I can get a replacement within two years whether or not my controller has issues. My friends and I drop it constantly (by accident of course) so for me, this add-on is worth it.

Use it... Love it... Have to get it everytime. Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Hands down best warranty ive used had an issue with my headset and bestbuy took care of it and i walked out with a brand new headset no sending your old device in to the manufacturer i was in and out