Customer Ratings & Reviews

Geek squad best squad. They were able to resolve my problem immediately and it they couldn’t they would replace it.

Sleek design fits well on the desk plenty of room to work around.

Geek squad protection is the best warranty around. Very affordable and easy to use when needed. You don’t get the run around

I LOVE the replacement policy! My grandson had a game controller that went out a year after purchase. Instead of sending it back to Microsoft, I took it to Best Buy and they replaced it! I won't buy electronics without this policy. It's well worth the money

This is a great thing to have on any device you can put it on. Love the ease and how fast they resolve any issue with a covered item. I am a gamer and have my contyrollers and headset covered, has helped save me so much money and even time as well. Amazing coverage.

Everything was great quality no complaints here really loved my experience

Comes in handy in case your electronics need to get fix and always available when you need them

I absolutely recommend bestbuy for everyone I come across. They have awesome deals, even better Black Friday deals, and the smooth transactions and exchanges with warranty items is great. It’s nice to not have a big hassle everytime you need to exchange something. They are fast, friendly, knowledgeable and courteous. Definitely going to be a return customer.

I had a damaged ps5 controller, Geek Squad allowed me to return it for in-store credit. I am really happy and grateful for the services and memberships of Geek Squad.

Comfortable and really liked the color. Cant complain like the new design.

[Employee of bestbuy] Nice to know my product is covered in case of an accident!

If you ever had thoughts about getting the 2 year replacement plan on all product $75-$99, and decided not to, let me ask you this, Do you still have that product? Has it been less than 2 yrs? Are you noticing any performance loss, or weird bugs? If so did you get the 2 yr replacement plan? If you said, No, I’m sorry if you like that product you bought, and needing to get another one you will have to pay full price again. If you were smart and purchased the 2 yr replacement, no matter the situation with your high dollar product, you can take it back before the 2 yr replacement date expires and receive a replacement for no cost to you, or for a small onetime payment as your replacing your product for free, get another 2 yr replacement plan and continue the great service Beat Buy offers to all there customers, it’s a Win, Win.

Amazing work doc, it didn’t lag any more and we stopped drifting apart

Good service to have incase your having problema with your electronics

Excellent !!! My grandson uses it everyday since he received it from Santa!

[Employee of bestbuy] Amazing works really well better than I could imagine

[Employee of bestbuy] If you have the chance to add the warranty to your products, definitely do it!! It’s inexpensive and worth it. My product was defective after the year warranty with the manufacturer so I would have had to buy a new one. But with the warranty I purchased in store, I was able to go back and get my item replaced in store! The warranty’s vary per product, so make sure you leave knowing which one applies to your product!

I've been buying this because it honestly helps a lot, I recommend 100%.

Hope we don’t need this protection plan but it is great to know if we need it will be there for two years

The DualSense Edge truly lives up to its "pro" designation with its suite of customizable features. This is where it sets itself apart from the standard controller.