Customer Ratings & Reviews

I didn't realize that I had actually bought it, until I went to exchange an XBox controller I had purchased months prior, and it ended up being a lifesaver, as I was able to replace the controller no problem, and repurchase the protection on the new device, for a lesser cost.

Much better than the standard protection services received elsewhere.

Comfortable No issues, would buy again! Fits well on desk too

Great thing to have just in case of a bad day. love the service

Had this for a year already and didn’t have to bring it in or anything. Easy to use, smooth.

I was having issues with my Dual Sense Edge PS5 controller. I was in the store for every bit of 10 minutes. It would’ve been even quicker if there weren’t people ahead of me. I was given a brand new replacement controller with minimum questions asked. They also allow you to add warranty on the replacement item.

Works great, no issues. Highly recommend for as advertised product

Does its job had to make claims im the past usually works

The insurance policy through Best Buy is the best policy out of all the major retailers. It’s essentially a no questions asked replacement of any defective device. I purchased an Xbox elite controller, after a while of heavy usage the controller had started to develop stick drift. I brought the controller and insurance information and was essentially told to get the replacement off the shelf. I ended up purchasing the policy on the replacement controller in case it also gets stick drift. I am very pleased with the policy and highly recommend people purchasing it with their electronics

Hands down best warranty ive used had an issue with my headset and bestbuy took care of it and i walked out with a brand new headset no sending your old device in to the manufacturer i was in and out

I would never buy an Elite controller without picking up the 2 year Geek Squad Replacement plan, I haven't a controller yet that hasn't started to show major wear n tear or worse yet a complete failure of mechanical operations in the Bumpers moreso over the triggers but mainly the RB (Right Bumper) and its the most frustrating thing in the world when your trying to fire a rocket and the button your pressing doesn't respond accordingly, even after 3 attempts so I pack all the controller parts up an take it back to BestBuy and they take care of me, no issues.

Totally worth it. Accidents happen, and this plan gives you that cushion if something goes sideways. Geek Squad makes the replacement process smooth and fast. It’s especially great for pricey tech or gear that gets heavy use. You hope you won’t need it, but when you do—it’s a lifesaver.

For some high risk items, this warranty is great. for example stick drift on controllers, i really wont buy a controller anywhere else, especially ps5

The warranty is worth every penny. I bought a pair of ear buds for my husband and just a month after, he dropped one and when he found it, it had been run over in the parking lot. The warranty replaced them with a brand new set.

Geek squad is always worth the added money for their services

Love geek squad. They’re always there to help and go beyond the call of duty.

It works amazingly no issues whatsoever runs so smoothly just how i like it

good quality keyboard with responsive inputs and feel

This is the most radical service you can get and you may think you don’t need it, but you do, especially when you know never know what could happen

Geeksquad has been good protection for us through out the years.