Customer Ratings & Reviews

Have not used it yet but i seen straight.i may see what the geek squad is doing

Excelent warranty with a big benefits. Recomended full.

Great! Worth the price. Would recommend to friends

[Employee of bestbuy] Added GSP and protected my items for the future. It’s a no-brained for me.

I love the geek squad protection!! How could you not!? Yeah it's a little pricey on some items because the more your item cost most likely the more that warranty will cost but to have that piece of mind and know that within a few years if your product messes up and or your kid gets ahold of it and snaps if in half then just take it in and claim your warranty and get your new product!!! Luckily I haven't had anything like that happen with the kids but my old headset was giving me issues so I claimed the warranty on it and got something else after having it for about a year and a half they where polite and the transaction to get something else was smooth as butter.

This product has exceeded my expectations. The interface is user-friendly, and the features are well-designed for seamless functionality. I love how intuitive and efficient it is to use. It’s definitely a must-have for anyone in need of such a product. Highly recommend it!”

A must have when thinking of protecting your purchasing. I've never had a problem with it always taken care of very well no headaches. Definitely pay the extra amount to have peace of mind.

[Employee of bestbuy] Geek squad is always transparent about what the policies cover and tend to always follow through with their replacement and accidental damage plans.

This is the best hassle free warranty. I’ve used it twice for my Xbox controller. Then recently when my husband needed a ps5 controller we ultimately decided to go to Best Buy because of THIS warranty. It was the deciding factor.

Didnt have to use it but, I have used them in the past! Theyre always easy to work with!

[Employee of bestbuy] Get protection get protection its worth it get it bro

I always get geek squad protection Its always easy to come and have your deviced fixed or just straight up replaced, they also give you the option to but the protection again insuring your device for life basically

This is SO WORTH IT on high-touch items like controllers and earbuds/headphones, especially if kids will be using them. Accidents happen, products wear out, and Best Buy are great about honoring these Replacement Plans. Sure, it might make that video game controller more expensive than you planned for, but you'll be thanking yourself a year from now when one of the littles gets excited and drops the thing on the hard floor and it breaks.

I broke my controller and had the warranty for it all I had to do was take in the control(without the box) and they gave me and new one simple and asked if I’d like to put another warranty

I always try to get this with my electronic purchases. It's so easy to use when something goes wrong ... which is usually, because few electronics today are truly made to last. My anxiety kicks in as soon as this coverage expires.

This was the replacement of a headset that was damaged. I always recommend getting the warranty for small items. I was able to bring back the broken item, get it exchanged and was on my way within 5 minutes. I’m not sure why anyone wouldn’t want this service. The pros at Geek Squad are always quick and professional, and make the exchange process hassle free.

I am so glad of have a habit of buying the protection plan on all of my electronics. My son was using the VR headset for the first time and lunched forward, crashing into my desk. He was fine, but the desk and the headset, no so much. Best Buy replaced the VR headset without question. Now if i only had a service plan on my desk from the furniture store.

Has been absolutely necessary with my series 2 elite controller that I’ve now swapped out 3 different times due to faulty receivers that eventually go bad one place or another. The gamepads have been switched out with very little questions asked beyond the initial issue being detailed. I will continue to buy the insurance with all my electronics purchased through BB

took a look at my husband's PC and helped us diagnose an issue he was having

Thank u for the best service. Always appreciate you all