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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6570 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 310 Showing 6,181-6,200 of 6,570 reviews
  • Rated 4 out of 5 stars

    They always help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why wouldn’t you get insurance for something valuable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Go upselling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me some great input on something i otherwise wouldnt have known and thus got me to purchasw the screen protectors

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They replaced this item for me and I love it so much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t know quite yet have not had to use it for our controller

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Early stick drift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller! However I have come to find out that the purple ps5 controller specifically gets stick drift much sooner and more aggressively than the other color varients.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Value add!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a value add for the gaming chaos that happens with kids!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me figure out which plan was best!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox elite controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The a button was sticky straight out of the box, and the left bumper doesnt register sometimes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yeah. Nice job BB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk what to say. It’s a good warranty. Thanks Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great to have jic something goes wrong easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2-Year Accidental Geek Squad Replacement protection plan

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and I will definitely recommend to other people

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thing to have on your expensive equipment !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Controller can be replaced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased warrantee for a game controller for my pc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good coverage and at decent price. alway a good idea to get.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    havent had any accidents yet to actually rate the warranty yet but it was kind of expensive

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great Service But….

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned a PS 5 controller with no issues. Was told that the Geek Squad warranty would transfer to the new controller. It did not. Once the warranty is used it evidently is cancelled. Which is fine had I known. Now I have to try to purchase another warranty but the exchanges item doesn’t show up??

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Im waiting to use!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it love it Love it love it Love it love it!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love the warranty hate the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy and their warranties, and that’s the only reason this got a 3 without the warranty it would be a 1. The controller is always having issues. Not connecting B or A button sticking and not working

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope I never have to use the geek squad. I'm hoping that the quality of my item that I purchased will be good.

    I would recommend this to a friend