Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 6572 reviews
(6,572 customer reviews)Rating by feature
- Value4.8
Rating 4.8 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 2 out of 5 stars
NOT COMFORTABLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are too bulky and hurt my head and ears after awhile causing me migraines. I wish I never bought them.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Fair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay product when I fully charged the thing,it only showed 3 bars even though I let it charge overnight and should of been 4 bars for full charge.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Incompetent geeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to honor the purchase and had no clue how to handle their own in store service. Incompetent geek squad team members failed at every aspect of their job and wondered why I was upset. I payed for a service agreement and they failed to honor it get a clue geek squad.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
USED AS SOLD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.USED FROM KENTUCKY RETURN CENTER. DATED 2019? Box dated 2025
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst headset ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy razor headphone biggest waste of money got second replacement set after 5 months and 2 days later they won’t connect stay away from there products
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst 180 dollars Ive ever spent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In about a month of using the rb button stopped working with no damage to the controller, type rb button not working on google and it will finish your sentence for you saying that the elite series too does infact break on its own, cant even return it now, press the button 10 times only will work 1 out of the 10, Great job Microsoft for taking ppls money!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm sorry to hear the product didn't work out as expected. If you have Geek Squad Protection, please connect with your local store so we can get you into a replacement. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Protect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never had the greatest experience with them and keep walking circles
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad protection and can't be replaced!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this June 2020. Here I am now needing to get it replaced again for really bad stick drift and an almost dead left bumper and they are sold out. So I have geek squad protection for something that I can't get replaced. Sucks I know right. A $200 UNUSABLE controller.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Why
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy if you really think you will need it! Or else its a waste of money.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
My Phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worse customer service .. Stay away from geek warranty
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't offer free gift if your not going to ship it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy offered a free Xbox controller with the tv i got and refuses to ship it too me. Probably won't do future business with best buy.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Good controller if it came with a diffrent cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.used for a few weeks and stopped working, cord that connects controller does not last long
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend