Customer Ratings & Reviews

Always do a great job don't know what I would do if this wasn't available.

Wonderful service and deal for what you pay for. It is easy to use.

Well worth the extra money, cause if it breaks you won’t have to purchase a whole new one.

This warranty has come in handy so much. As a gamer it’s helped cover any issues that have popped up with headsets and such

I live the geek squad. Theyare very knowledgeable at what they si. The wait time is not long and you will get great service.

The Geek Squad Protection is definitely a Must Have when it comes to anything Electronic and Best Buy has always treated me fairly when it comes to returning items, very fast, very easy, and if perhaps the item is no longer available they have a few different options you can do whether replace it for a different item or upgrade what you already have. The Geek Squad Protection is the only way to go when it comes to protecting your Best Buy Purchases.

Always get the warranty on products like controllers. I bought this on the PS5 controller and it will definitely save me because I play a lot and fully expect the "drift" issue to happen. Simple swap and good to go. Best Buy is very good about honoring these and rarely give you any grief. This is why I keep going to retail instead of getting electronics via online vendors, especially that rainforest one that sells the awful warranty from Square Trade.

Always very helpful and if you know stuff breaks so it's great to have in case needed.

Always comes in handy with Xbox elite controllers.

I still go to Best Buy for anything I need a no hassle warranty on. The replacement plan is something I've used many times. The policy just works. Furthermore, if the store doesn't have your item, the Best Buy representative will work with you to ensure you'll find a proper replacement - even if it's at another store location.

always like to buy the 2 yr protection plans, just re-read what it covers due to the fact that not all damages are covered. if it doesn’t cover wear and tear just eat the cost of the product. but if it does they’ll work with what you have and help replace it.

Haven’t had to use it but good to have on items and are a good amount of money.

gives me a peace of mind knowing that my dualsense edge controller is protected

Best Replacement service ever. you definitely gonna get your moneys worth.

Great product. The customer service always nice and ready to help

2 year warranty is often overlooked but with the ease of checking all purchases for years on the best buy app it is extremely worth the price

Protection on electronics is a must...............

[Employee of bestbuy] I was a little apprehensive on getting a PP but the fact that my controller is cover for 2 years including any accidental damages from Geek Squad is a must have for any PS5 controller

Super Good Coverage for your Appliances A Very Good Option

I don't like how if I pay for yearly it will automtically remove any geek squad protection for the products I had before that and mainly only keep geeksquad protection. Had to manually get this fixed. Also the pc builders don't do the entire job you request. They miss a few wires. I would only recommend for purely renewing items.