Customer Ratings & Reviews

Definitely worth getting the warranty. The money you pay for it, will pay itself off for when the unthinkable happens. And it will happen.

Haven't had to use it yet but appreciate the cover on my product! Be safe get protected!

Amazing service. Makes life way easier if your not tech savvy like myself

My son's controller broke and the geek squad got me an appointment the next day! Very fast service ☺️

The agents did a great job and would recommend this service to anyone

[Employee of bestbuy] Its a beautiful iteam, really helpful especially due to the fact that it comes with different utilities to makw tge job even easier. Its very straightforward and simple to use, honestly I recommend this to a couple of friends/family. This is 10/10

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

Works just right.. geek squad always comes through.

Good protection plan it is reliable I think it’s worth for people who buy a lot from there

What I love about geese squad supporting protection is a simple factor of the simplicity behind going into any store having them pull up your account and they can assist you with whatever your needs are!

They are very helpful to our questions and concerns. They don’t rush you off. They seem to understand our concerns and fully explain for understanding.

Best way to get a new controller for when it eventually dies out without paying full price for a new one each time

Good plan definitely worth it if you end up breaking your head set! Perfect for items over $100

Often a warranty is not worth it. Like if you buy a car it won't break in the first 1 or 2 years. And if it does break, the warranty probably won't cover the most expensive defects. On the other hand a warranty for something you carry like a cell phone, tablet, or game controller makes sense if it can be dropped. For that Geek Squad is the best. Fix/replacement or your money back.

Very excellent. My printer was broken early this year and I went to Best Buy to get it fixed. But instead the gave me a brand new printer.

So glad I got the plan, hoped I would never need it but when I did geek squad helped me every step of the way

Purchased with my PS5 controller. The controllers haven’t been as great with this system as previous PS systems and BB has decent warranties.

Being able to get my controller replaced is amazing. PS5 controllers quickly get stick drift now days, this one doing so within a very short time frame. Was thankfully able to get another one with a smaller payment as opposed to having to pay full price.

ofc i thank you for your service in geeek squad, yall do great work

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!