Customer Ratings & Reviews

I always buy this for peace of mind, and Best Buy has consistently honored replacements or repairs when I've needed them.

I never knew bestbuy warranties were much better than GameStop and other locations. I will be getting my accessories from here

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

Happy to have it in case I need to have something replaced.

I really love having this protection. It only took one damaged computer with no policy to convince me of the value. When I have needed help from Geek Squad, they have done a great job. Fast, professional, efficient.

Ive had to call them before to get help with my laptop and they were super friendly and helped me no problem! They seemed happy to help and did not seem annoyed like most people do that come to help with anything.

[Employee of bestbuy] Amazing protection plan. Would definitely recommend.

The best warranty for a controller like this, I’ve replaced it a couple times already and it’s just the cost of a new, regular wireless box controller. If you play competitively this is the controller and warranty for you!

Anytime I've ever had any issues with any appliances I purchased from best Buy, the service always meets or exceeds my expectations.

I usually get the replacement plans on items that are $150+ just to be on the safe side. I had no issues when coming in for a replacement for my xbox elite controller. I highly recommend on these types of things that can be easily broken and accident prone.

I love shoppping with you guys thank you so much can’t wait to get my next orser

Definitely worth it for as little as you have to pay for the service!

Don’t but a product with out it. Cannot put a price on piece of mind. Knowing my product is covered make me feel much better about buying higher priced items, and Best Buy is truly hassle free making the overall experience an enjoyable one!

Perfect protection for your needs have no worries and stress free

It was a great experience and I use this almost daily!!

I was feeling my Xbox elite controller a little off so I took it to a geek squad member. Recommend me a new controller and now I’m back playing online. Stress free, no going back or forth. THANK YOU

Not available returned 3 times already, do not recommend

Why doesn't this tell me what I am reviewing it just ahowed a picturebof aome black random shapes, which I didnt know what they represented

Works great. Looks fabulous on my kitchen counter.

My PS5 controller was drifting so I came by and replaced it. The staff was amazing as always and I got in and out with a new controller in less than 5 minutes.