Customer Ratings & Reviews

My PS5 controller was drifting so I came by and replaced it. The staff was amazing as always and I got in and out with a new controller in less than 5 minutes.

I always purchase a warranty with anything I buy from Best Buy. I don't always use it, but the peace of mind is great, and any time I've ever had to use the warranty, I never have a problem. They have great customer service!

Always recommend so far they have stayed consistent on staying behind their warranty. Never have hidden fees and always honest and helpful

This is the best thing ever hands down. I just love the fact that all my items are protected and will be replaced for a little fee. Xbox controllers mess up a lot, with this I get a next controller every time they break for $50. Gamers don’t miss the opportunity……

Excellent attention fast service, check the item, and express replacement.

the workers at my best buy made it fast and easy to add the warranty

Best buy is so good with honoring the warrantys and very helpful

They have covered a warranty for my console for the last year and a half and it's been great, helped with ease of mind and the ability for me to feel confident in the safety of my console.

Great protection service for protection. Highly recoodmend for almost any product!

Love the Geek squard replacement service. I always purchase it when i get something from BestBuy. It saves money and time.

Our tv’s picture went out and luckily we still had warranty. Setting up the appointment was quick and easy. The service technicians were friendly and arrived on time. Unfortunately, they weren’t able to fix our tv but offered a replacement for the same value. We were able to buy a new tv and just had to pay the difference on the upgrade. It was perfect!

I love Best Buy warranty protection! This is one company that I can honestly say stands behind their warranty protections without any run arounds, headaches, or hoops to jump through. I have had to unfortunately return a couple things throughout the past 10 years or so under the product protection plans, but thankfully Best Buy has always made this as easy and pain-free as possible.

What isn’t clear when you purchase this replacement plan is how exactly it works. IE you buy a 2 year plan for $60, your controller breaks in 92 days, you can get a replacement for free. However, your 2 year plan is now done. You have to pay $60 to restart the plan. Still saves money on a $180 controller.

Definitely worth getting when purchasing any electronics. You never know what could happen. It could come straight out of the box damaged or something could happen down the line. Alway good to have a back up plan

Andy was very patient and helpful with helping us choose the right laptop we need.

This good service for low price!!!!! I use this series for Protection Elite 2

It’s a great coverage to have!!! Mostly for 2 years and it covered and expensive control once it broke!!!

Need to have for kid and adult items things can always go wrong but with 2 year warrenty Best Buy is always helpful with a return or replacment

Used it to replace my controller that ended up with stick drift and sticky button and disconnected problems but they replaced it with no worries and gave me a new 1

Great service if anything happens to the product, fast and easy return process.